ROSANNE DONADIO

Qualified Member Services Representative with 1 years in fast-paced customer service and call center environments. Personable and professional under pressure. Helpful Member Service Representative diffusing volatile customer situations, generating additional revenue and building productive relationships with both staff and customers. Customer-centered and friendly professional with 5-year background maintaining customer satisfaction and contributing to company success goals.5 Thorough Member Services Representative recognized for applying communication strengths and upselling techniques to boost sales. Hardworking professional offering 10 years of experience rendering support and services to membership-based clients. Versed in investigating complaints and concerns, quickly processing orders and cross-selling products. Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in customer service regulations and procedures. Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Telephone Interview Guide for Customer Care Specialist Positions, Rosanne Donadio, Malisa Castillo, 03/14/2023, Customer Care Specialist, False, False, We are so excited to have you as a candidate for the Customer Care Specialist role! I want to make the most of your time on this call, so over the next 30 minutes here's what we will cover: First, a high-level overview of the company and the opportunity, then I'll ask you a few questions about your background and interest in the opening, walk you through process and next steps, and leave the last few minutes to answer any questions you might have., We have been around for a while with our roots tracing back to 1892., We are a Fortune 500 company employing approximately 14,000 people in 21 countries., We are a global risk management company that provides specialty protection products and related services to safeguard against risks - and protect what matters most to our clients., myassurantbenefits.com, Medical & Dental coverage starts on your first day., 401K option after your first 30 days with up to a 6% corporate match for eligible pay., Generous paid-time-off package with 23 total days, including holidays, Offer tuition reimbursement for business-related courses., Global Housing Customer Care Incentive Program: This program rewards team members for outperformance, as eligible participants can earn $200 - $400 per month, which will be paid on a quarterly basis. On a quarterly basis, you can earn $600 - $1200. That means on an annual basis, you can earn $2400 - $4800. Performance is based on meeting or exceeding Key Performance Indicators (KPIs), as well as having perfect attendance, in a single month., The role of a Customer Care Specialist is a key position within Assurant because you are the voice of our organization and clients. You are highly valued as our customer's primary point of contact, and Assurant is very much invested in your success in this role. Providing excellent customer service is top priority for us! This role is responsible for answering around 40 to 60 inbound calls daily from customers who have questions, concerns or need additional information regarding their mortgage accounts, hazard insurance or additional property protection they have purchased. We believe in providing our Customer Care Specialists with the ability to measure their success rate daily and have implemented clear, key performance indicators for you to track each day. These include customer satisfaction; call time and the number of customers you help daily. You will receive extensive training to ensure you possess the tools you need to succeed and to meet these goals on a consistent basis. The competencies we look for in our team members are active listening, problem solving and a strong commitment to quality. Excellent Customer Care Specialists enjoy being on the phone and helping customers find a resolution., True, $15.00, True, Our hours of operation are from 8:00am-10:00pm EST Mon-Fri and 8:00am-8:00pm EST on Sat - We are closed on Sun, True, True, False, Are you able to commit 100% attendance for the required 4 weeks of training? (Give the training schedule if it is known), False, Only discuss remote/work at home if we are targeting candidates for a remote/work from home class., Dedicated/comfortable work area should be free of distractions, Training is held virtually with a facilitator - It's important to speak up if you need something repeated or if you need extra help, Isolation from teammates - While there are tools available that help with staying engaged, working remotely does have the drawback of your teammates not being right beside you to help if there's a question., Internet speed requirement: If you are being hired for a remote position, you are required to have internet services with a minimum internet speed of 15 Mbps on the download side and a minimum of 3 Mbps on the upload side. You can test your internet speed at www.speedtest.net or by contacting your service provider. Please note equipment is not wi-fi capable and will need to be hardwired into your modem or router with an Ethernet cable., previous_experience

• 10+ years call center experience in various fields from financial, healthcare, etc.
• 10+ years customer service, clerical/administrative support experience
• Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance
• Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll
• Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy, and full compliance with regulatory requirements
• Ability to handle confidential and sensitive information
• Exceptional communication and active listening skills
• Dedicated and focused, excels at prioritizing, completing multiple tasks simultaneously in a fast-paced environment, and following through to achieve goals

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