ROSANNE HAUCK
Business Consultant
Cincinnati,OH
Summary
Dedicated coach, trainer, and family advocate with extensive training in individual and family crisis intervention, conflict resolution, and trauma-informed support. Experienced in the utilization of empathy, compassion, and leadership when interacting with family systems and sales. Skilled in:
- Strong leadership & organizational strategy
- De-escalation & mediation
- Attention to detail & self-motivation
- Excellent communication and interpersonal skills
- Working independently and remotely
- Sales & business planning
Overview
26
26
years of professional experience
Work History
Medical Support Staff
CareFirst Urgent Care
12.2023 - Current
- Contribute to the success of the medical team by proactively addressing concerns, offering solutions, and collaborating on process improvements
- Build rapport with patients in a short timeframe to ensure best possible experience during a difficult circumstance or illness
- Assist medical professionals in delivering high-quality care thorough client preparation and conflict resolution
- Improve patient satisfaction by providing attentive and compassionate support during medical appointments
- Enhance clinic efficiency by maintaining accurate records and managing patient flow
Interim Director of Operations/Administrator
Innova Recovery Center
01.2022 - 07.2022
- Developed new Residential Treatment Center; recruited and trained managerial and 20+ direct care staff
- Fostered community and business relationships through effective communication strategies and virtual marketing
- Oversaw daily operations to ensure productive workflows, code compliance with safety regulations, and ensured timely completion of tasks
Consultant & Licensed Agent/Trainer
FWPG & D Solis Properties
01.2016 - Current
- Managed personal production and 800+ client contact through lead conversion and business relationships
- Implemented efficient systems for managing paperwork and tracking client communication history
- Utilized knowledge of new/revised rules and regulations to insure incorporation of legal/ethical guidelines during transactions
Manager & Liaison
ACH/Lifetime Wellness/CTK Church
07.1998 - 01.2013
- Paid & Volunteer work included conflict resolution, crisis intervention, education, training, and effective communication in high-stress situations
- Facilitated & organized mediation & educational settings
- Navigated emergent situations for individuals and families
- Utilized skills in de-escalation & resolution between families and providers
Education
PhD, Organizational Leadership - Psychology
The Chicago School
Chicago, IL12.2026
Master of Arts & Bachelor of Arts - Psychology
The Chicago School
Chicago, IL06.2023
Timeline
Medical Support Staff
CareFirst Urgent Care
12.2023 - Current
Interim Director of Operations/Administrator
Innova Recovery Center
01.2022 - 07.2022
Consultant & Licensed Agent/Trainer
FWPG & D Solis Properties
01.2016 - Current
Manager & Liaison
ACH/Lifetime Wellness/CTK Church
07.1998 - 01.2013
PhD, Organizational Leadership - Psychology
The Chicago School
Master of Arts & Bachelor of Arts - Psychology
The Chicago School
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