Summary

Overview

Work History

Education

Skills

Timeline

Rosanne Jensen

Cincinnati,OH

Summary

Dynamic and reliable professional with a clean driving record and strong navigation skills, honed at Maplebear, Inc. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Committed to safety and efficiency, consistently delivering packages on time while maintaining a positive attitude in fast-paced environments.

Experienced with timely deliveries and customer satisfaction. Utilizes effective route planning and problem-solving to meet deadlines. Track record of maintaining safety and efficiency in all aspects of delivery operations.

Overview

years of professional experience

Work History

Shop & Delivery Contractor

Maplebear, Inc

06.2021 - Current

Operated delivery vehicle safely and efficiently to ensure timely product arrival.
Loaded and unloaded packages, maintaining organization and accuracy during transit.
Communicated with dispatchers to confirm delivery schedules and resolve issues.
Adhered to safety regulations and traffic laws while navigating delivery routes.
Utilized GPS technology for optimal routing and minimized travel time.
Maintained accurate records of deliveries, including receipts and customer signatures.
Conducted routine vehicle inspections to ensure operational readiness and safety compliance.
Loaded and unloaded cargo efficiently, minimizing potential damages during transportation and delivery processes.
Handled sensitive materials such as medical supplies or perishable items appropriately to ensure their safe transport and delivery condition.
Adhered to safety regulations while operating vehicles, resulting in an excellent driving record without any accidents or traffic violations.
Delivered packages to customer doorsteps and business offices.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Maintained upbeat, positive attitude in busy, customer-focused environment.

Art Frame Sales

Vista Galleries

09.2009 - 04.2019

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.

Picture Framer

Fast Frame

09.2006 - 02.2009

Operated cutting and framing equipment to produce high-quality custom frames.
Designed and constructed unique framing solutions based on client specifications.
Managed inventory of materials, ensuring availability for production needs.
Trained junior staff on best practices in framing techniques and equipment usage.
Improved workflow efficiency by streamlining order processing and production schedules.
Collaborated with clients to select appropriate framing options for artwork and photographs.
Developed relationships with suppliers to source high-quality materials at competitive prices.
Streamlined production process by implementing efficient workflow strategies for cutting, joining, and assembly tasks.
Increased repeat business from satisfied customers through word-of-mouth referrals generated by delivering exceptional results consistently.
Provided excellent customer service by addressing concerns regarding product quality or delivery issues promptly; offering refunds or replacement when necessary.
Maintained a clean and organized workspace to ensure safety and efficiency in daily operations.
Increased sales with personalized consultations to identify client preferences and design requirements.
Preserved delicate artwork by utilizing proper handling techniques, archival materials, and UV-protective glass selections.
Maximized customer loyalty with exceptional communication skills and follow-up services postdelivery.
Enhanced customer satisfaction by providing expert advice on frame selection and matting options.
Met with customers and clients to determine project needs and prepared proposals incorporating production schedules, scopes of work, and budgets.

Picture Frame & Art Sales

Fabulous Frames and Art

09.1998 - 03.2006

Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Self-motivated, with a strong sense of personal responsibility.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Demonstrated strong organizational and time management skills while managing multiple projects.

Picture Frame Manager

Frame & Save

08.1995 - 08.1998

Led cross-functional teams to streamline operational processes and enhance productivity.
Developed and implemented strategic initiatives that improved overall efficiency and reduced costs.
Mentored junior managers, fostering professional growth and enhancing team performance.
Analyzed market trends to inform strategic planning and drive business development efforts.
Oversaw budget management, optimizing resource allocation for maximum impact on operations.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Controlled costs to keep business operating within budget and increase profits.
Developed and maintained relationships with customers and suppliers through account development.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Improved safety procedures to create safe working conditions for workers.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.