Rosanne Luna

• School drop offs and pick ups daily
• Volunteered at school
• Maintained house duties
• Great organizational skills

Long Beach,CA 01/2002 - 12/2003

• Enhanced security measures for the money room by conducting regular audits and maintaining an updated log of all transactions.
• Prepared bank deposits and corporate cash shipments.
• Sorted and counted coin and currency to make change for associates.
• Performed daily cash reconciliations to determine accuracy of financial reports.
• Investigated discrepancies of cash register and POS System totals to resolve errors.
• Balanced safe, prepared tills, and prepared register bags for next sales date.
• Trained new employees on proper cash routines, procedures, and requirements.
• Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
• Maintained correct pricing on sales floor.
• Maintained store inventory.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Handled returns and exchanges.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Responded to customer requests for products, services, and company information.
• Placed special orders manually for products not available in store.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Maintained a clean and organized workspace, promoting a welcoming environment for customers.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Answered customer questions about sizing, accessories, and merchandise care.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.