Rosanne Paige

As a Bus Operator, I am responsible for transporting passengers over specified routes to local or distant points, following time schedules, charters, and special services. I am responsible for providing a safe, reliable, and comfortable travel experience for all passengers.

Key responsibilities include:

• Customer Service Excellence: Interact with passengers in a professional, courteous, and helpful manner, ensuring a positive and welcoming environment. Address passenger inquiries and concerns promptly, providing clear information about routes, schedules, and destinations.
• Passenger Assistance: Provide assistance to passengers with special needs, including helping with the loading of wheelchairs or other mobility aids, ensuring accessibility and comfort throughout the journey.
• Safety & Compliance: Perform thorough pre-trip inspections of the assigned bus, ensuring all safety equipment and systems are functional. Adhere to traffic regulations and safety procedures at all times, ensuring a smooth and secure ride for passengers. Respond effectively to passenger emergencies or disruptions while maintaining calm and professionalism.
• Clear Communication: Deliver clear, accurate, and helpful directions to passengers regarding destinations, pick-up and drop-off locations. Maintain constant communication with dispatch to report delays, issues, or changes to the schedule.
• DOT Reporting: Uphold strict adherence to Department of Transportation (DOT) reporting requirements, accurately documenting trip details, vehicle status, and any notable incidents. Ensure that all records are completed in a timely and organized manner.
• Conflict Resolution: Handle challenging or disruptive passenger situations with patience and respect, working to de-escalate tensions while ensuring the safety and comfort of all passengers on board.
• Professionalism: Represent the company with a professional demeanor and appearance, contributing to a positive company image while promoting customer satisfaction.