Summary
Overview
Work History
Education
Skills
Timeline
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Rosanne Rentas

RIO RANCHO,NM

Summary

Dynamic Customer Service Representative with proven success at Bread Financial, adept at resolving conflicts and enhancing customer loyalty through effective problem resolution and engaged listening. Skilled in CRM software and data entry, I consistently deliver satisfactory outcomes while maintaining professionalism in high-pressure situations. Committed to fostering positive client relationships and team collaboration.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Bread Financial
05.2014 - 12.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative

JC PENEY CALL CENTER
10.2005 - 06.2011
  • Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

High School Diploma -

Richmondhill HS
Richmond Hill, NY
06-1964

Skills

  • Client support
  • Effective problem resolution
  • Engaged listening
  • Flexible problem-solving
  • Computer proficiency
  • Data entry
  • Team collaboration

Timeline

Customer Service Representative

Bread Financial
05.2014 - 12.2024

Customer Service Representative

JC PENEY CALL CENTER
10.2005 - 06.2011

High School Diploma -

Richmondhill HS

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