Rosanne Ricchezza

• Established Quality Enablement Organization to support Auto Technology initiatives across U.S. and India teams of 100+ testers and engineers.
• Developed continuous testing framework to enhance quality assurance for Auto Technology.
• Leveraged automation frameworks, including Selenium, Playwright, and ReqNroll, for efficient testing processes.
• Implemented BDD scripts with AssertThat test plans to align with agile delivery model.
• Adopted Octane and hyperexecute for optimized test management, reporting, and execution.
• Transformed and transitioned Auto's Scrum Master organization to STE and RTE roles, driving release frameworks and delivery discipline.

• In partnership with business and architecture, established a product taxonomy and framework for Consumer Lending that enabled alignment to customer journey, common capabilities and a platform architecture (FUSION). ~Shifted from 900+ projects to 29 products
• In partnership with portfolio and finance leaders, aligned budget to products for the first product-aligned investment structure.
• Developed an enablement team operating structure and model that created a path for sustainable transformation with the organization.
• Developed and implemented tools and standards across practices such as scrum master, coaching, product mgmt., engineering, architecture, delivery, enterprise change mgmt. and portfolio resulting in 100% teamfication, 90% product adoption, 75% of engineers committing code, Increased maturity, 10% reduction in time to market, reduced sprint churn, increased velocity stability and predictability to name a few.
• Built an organization of 40-50 multi-disciplined transformation practitioners to support the CT organization of 1000+ agile teams.
• Expanded product model to Enterprise Platforms, Small Business, Consumer Banking and Customer Enablement Platform businesses ~ Approx 84 Products
• Developed automated, x-discipline, Transformation Maturity Model that formed the foundation for transformation roadmaps, backlogs and coaching plans with automated traceability
• Created and maintained crowd-sourced coaching catalogue that contains 200+ content contributions for the agile community
• Defined and delivered target state job aids, descriptions and training curriculum ~ 42 Workshops, 87 coaching engagements, 14+ enterprise forums, 10+ CIOs and CEO areas

• Created a centralized, multi-functional agile coaching organization of 100+ coaches with a federated support model that enables 9 Lines of Business with varying levels of transformation maturity across the Wells Fargo Enterprise.
• Established an open source Agile, Engineering and Automation coaching content library consisting of training, workshop and playbook material with 120+ contributions to date.
• Initiated and operationalized the Technology Transformation Office structure within each Technology line of business to catalyze and continuously support the transformational efforts in the Enterprise.
• Positioned coaches to directly support community forums such as Communities of Practice, Lean Coffees, Coaching Hours etc. enterprise-wide.
• Partner with business and technology colleagues to develop the Wells Fargo Specific Agile operating model of the future.
• Visually depicted the transformation journey as well as created transitory models to support the continuous improvements movement of transformation in the organization.
• Developed the multi-year epic view of transformation to support the enterprise and line of business strategies.
• Modeled and mentored transformation leaders in business and technology on approaching and establishing transformation plans aligned to organizational outcomes (OKRs).

An Executive Delivery Transformation Lead for Information & Cyber Security, responsible for establishing the Delivery Center of Excellence structure and capabilities to support a 750+ organization that, in turn, enables TD Bank (80K +) to remain secure.

• Developed a business case that enabled the Delivery Transformation Multi-Year Roadmap for the Information and Cyber Security Segment of TD Bank.
• Established the Talent and Culture, Project Delivery, Operational Excellence and Ways of Working Enablement Pillars.
• Attracted top, industry-recognized talent to the delivery organization and brought creative solutions to the forefront within budget.
• Developed JIRA Workflow and operating model for COVID19 Command center activities with automated Executive and Operational Reporting.
• Positioned a new security talent model including security engineers, a security champion model, dedicated risk professionals and shift from project to products.

An Agile Enterprise Coach for the Chief Development Office in JP Morgan Chase's Consumer & Community Banking Business consisting of 14,000 technologists equating to over 700 agile teams. Also contributing to the creation of the custom agile framework based on LeSS and Spotify foundation that is transforming the businesses within CCB, influencing the operating model for 130,000 employees.

• Contracted executive level coaches to help CEOs and CIOs envision a new way of working, influencing organizational change and a new operating model.
• Coached product-level coaches to effectively support product transformations, connecting both the business and technology organizations.
• Developed capabilities and enablement functions to support the transformation of people, roles, processes and technology to an agile way of working.
• Experimented with JPMC's custom-agile-scaled framework to continuously improve the approach to transformation.
• Directly coached transformation leads and scrum master leads in different sub lines of businesses - Mortgage, Auto, Card, Business Banking, Merchant, Consumer Banking, Digital and Operations.

Leader of a Delivery Management Organization consisting of application developers, business analysis and scrum masters and the agile transformation for a 270 person, 300 project portfolio.

• Developed the Operating Model and the Agile Transformation Roadmap and detailed training plan responsible for transforming 30 agile teams globally.
• Expanded the organization by on boarding over 100 agile and full stack engineers in an 8 month period, negotiating contracts through vendor management.
• Managed 300 Project Portfolio through continuous demand and continuous release management processes.
• Initiated an Integrated Continuous Delivery Dashboard Application that automates and manages the software delivery life cycle end to end.
• Set release standards across mixed technology platforms - mainframe, .Net, Java, IBM, ODM, JRules etc.
• Embedded the QA organization into the development teams to form fully staffed scrum teams.
• Implemented a feature-driven delivery model in a middleware organization.
• Managed a Service Catalog application that consolidated web service offerings across the bank and allowed users to view/download service and operational metrics and avoid redundant business functions.
• Created a centralized dev ops organization to standardize and automate deployments.

Manager in Mortgage Banking Technology for JP Morgan Chase, leading 4 development teams as well as 3rd Party vendor engagements for a middleware web service platform and a new payment reversal application with systemic dependencies across the enterprise.

• Managed an agile development team of 25 - 32 employees across 4 locations including one team in India.
• Maintained a 24/7 available middleware platform that releases to production monthly, processes up to 3.5 million transactions per day with 35 clients, 32 provider systems, 140 operations and 80% unit test coverage.
• Led a high-performing team that was presented to the CIO as one of the top 3 performing teams in the bank.
• Delivered approx 50 projects per year.
• Developed release management processes to deliver projects on a monthly cycle coordinating impacts with the larger organization and external partners.
• Incorporated quarterly defect reviews and earlier QA engagement in an otherwise matrix organization, realizing a 33% reduction in defects.
• Proactive management of talent and career growth which helped me achieve one of the highest scores in the annual employee opinion survey.
• Focused on opportunities for continuous improvement in the development org, demand management, PMO, release management and production support areas.
• Coached the teams in agile best practices.

IT Project Manager and Scrum Master spear heading the agile transformation program with agile delivery teams in a mostly waterfall organization. Projects delivered on time and within budget of the business case, successfully satisfying the SDLC governance board as well as facilitating the work on the agile team.

• Started big and visible information radiators for a middleware team as well as a newly developed cash development team.
• Facilitated stand-ups, retrospectives, showcases, planning sessions, scrum of scrums etc.
• Established a release planning workshop for a new cash program, which ranked #2 in the servicing area, to gain the commitment of 8 application areas, the business and stakeholders.
• Prevented and removed team blockers.
• Coached a sprint team in a feature driven development model to enable the transformation of the business and technical teams to think in terms frequent shippable software.
• Coordinated projects across the enterprise successfully mixing both Agile and Waterfall methodologies.
• Delivered a new application which had started on the wrong course into production, reporting 0 integration issues with 8 other application areas across the enterprise.

Technology Analyst at JP Morgan Chase, managing the vendor relationship with the mortgage system of record, which included understanding how web services were mapped and used across multiple applications and lines of business within JP Morgan. Supported high-profile projects like the OCC Consent Order and a new Mortgage Banking Workstation Application, a one-stop shop for call center agents.

• Mentored the team in use of Subversion, JIRA and SOAPUI.
• Maintained and created data mapping documents for web service integration between the vendor system of record and the client-facing applications.
• Communicated mapping requirements to web service and front-end channel developers.
• Created and tested soap page web service requests, responses and data elements.
• Coordinated testing with QA team and extended offshore resources on release testing.
• Mapped and analyzed data flow for test automation.
• Resolved testing discrepancies and defects.
• Queried database using SQL Developer to obtain conditioned test cases.
• Maintained eligibility table logic.

Contracted to develop and manage multiple start-up websites, including an online business directory consisting of more than 16 million listings.

• Managed vendor relationships.
• Procured developers for special projects.
• SME on data analytics and lineage in the both the business and application context.
• Researched new technologies and web tools.
• Generated client content briefs, data templates and training guides.
• Used Subversion client to monitor and track code versions.
• Debugged Java programs using Intellij.
• Deployed build packages to servers via shell scripts.
• Developed and maintained Java, JavaScript, HTML, Ajax and SQL on Oracle Platform for startup websites.
• Created standardized test scripts for websites.
• Updated website content and tags according to SEO recommendations.

Developed the first official release management process, realizing a drastic decrease in defects, an evergreen prioritized features list and dependable release time lines.

• Prioritized operational requests for enhancements.
• Managed and delivered timely quarterly releases and hotfixes throughout the year.
• Prioritized and assigned break-fix bugs, create enhancement programs and test code.
• Coordinated testing of code changes with deployments to development, quality assurance and production regions.
• Facilitated status meetings with the development team on release progress and with operations on new system capabilities and limitations.
• Worked with Associate Product Manager on release notes.

Managed client on-boarding to benefit enrollment systems, customizing plan rules and troubleshooting setup issues.

• Developed scripts for SQL updates to enrollment data and database schema.
• Created/modified stored procedures to run batch processes and reports.
• Debugged and maintained Visual Basic payroll applications.
• Performed system release testing and create test script templates.
• Introduced test scripts and perform QA testing.
• Investigated benefit discrepancies.
• Communicated with carriers and HR Representatives on employee benefit information.
• On-boarded external companies to SHPS enrollment systems, implementing eligibility rules specific to their plan requirements.

Supported Implementation of Towers Perrin’s large-market client, Northrop Grumman, HR and Defined Benefit Plans. Data sets consisted of more than 120,000 active lives in addition to retirees.

• Worked directly with Northrop Grumman HR Department to gather plan requirements.
• Managed cross-functional teams consisting of call-center, fulfillment, administration, implementation and build teams to implement client's new Cash Balance Plan and quarterly statement processing.
• Became the primary contact for our team's system problem queue.
• Programmed pension calculations and parameters for our new system.
• Clearly documented tasks and timetables for implementation projects that included administration, client and new build teams.
• Automated a process to balance retiree pension data with State Street Bank, reducing the work effort substantially for both Towers and the bank.
• Analyzed and resolved monthly retiree reconciliation issues.
• Created standardized SQL scripts for the implementation team to achieve fast, accurate results.
• Developed an automated demographic and earnings payroll interface using MS Access for testing files, reducing the work effort from eight hours to one.
• Performed data loads, extractions and adhocs.
• Tested system integration from the old Pension Manager system to our new DB Module.
• Researched all errors from the payroll interface and created a user guide to resolving them.
• Documented functional and technical specifications.