Summary
Overview
Work History
Education
Skills
Timeline

Rosanne Rodrigues

San Pedro

Summary

Dynamic and results-oriented professional with extensive experience in logistics and customer service, notably with Uber Eats and the U.S. Postal Service. Excelled in enhancing customer satisfaction and loyalty through impeccable service and timely deliveries. Skilled in GPS route planning and problem-solving, demonstrating a positive attitude and teamwork in high-pressure environments. Achieved significant improvements in delivery efficiency and safety.

Professional driver prepared to efficiently transport goods and ensure timely deliveries. Adept in route planning, vehicle maintenance, and customer interaction. Strong focus on team collaboration, adaptability, and achieving reliable results. Known for punctuality, safety awareness, and excellent problem-solving skills.

Overview

40
40
years of professional experience

Work History

Delivery Driver

Uber Eats
09.2023 - 11.2024

Pick up and deliver food orders or grocery items to customers

  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Delivered packages to customer doorsteps and business offices.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Fostered strong relationships with customers, leading to increased loyalty and repeat business.
  • Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.

Postal Carrier

U.S.Postal Service
01.1994 - 01.2023

Sort, case and deliver all mail/packages to the customers daily.

  • Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
  • Kept vehicle clean and well-maintained, conducting regular inspections for any necessary repairs or maintenance needs.
  • Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
  • Handled sensitive materials, such as confidential documents and pharmaceutical deliveries, with discretion and care.
  • Adapted quickly to changing conditions due to weather or traffic, adjusting routes as needed while maintaining punctuality in deliveries.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Provided exceptional customer service by answering inquiries and addressing concerns professionally and courteously.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Delivered registered and certified mail items with care, ensuring proper documentation was obtained upon receipt from recipients.
  • Received positive feedback from customers regarding professionalism and promptness in delivering their mail.
  • Streamlined route planning through the use of GPS technology, enabling timely and accurate deliveries.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Observed traffic and safety regulations for safe transport and delivery of mail.

Transportation Coordinator

US Army
11.1984 - 06.1992
  • Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
  • Collaborated with cross-functional teams on supply chain initiatives, ensuring seamless integration of transportation coordination efforts.
  • Optimized vehicle utilization through strategic scheduling and efficient load planning methodologies.
  • Improved transportation efficiency by streamlining route planning and coordinating schedules.
  • Worked closely with personnel, customers, and contractors to resolve problems.

Education

High School Diploma - Business

San Pedro High School, San Pedro, CA
06.1978

Skills

  • Positive Attitude
  • Customer Service
  • Valid Driver's License
  • Teamwork and Collaboration
  • Attention to Detail
  • Time Management
  • Dependable and reliable
  • Punctual and Reliable
  • Problem-Solving
  • Safe Driving
  • Clean Driving Record
  • GPS and route planning

Timeline

Delivery Driver - Uber Eats
09.2023 - 11.2024
Postal Carrier - U.S.Postal Service
01.1994 - 01.2023
Transportation Coordinator - US Army
11.1984 - 06.1992
San Pedro High School - High School Diploma, Business
Rosanne Rodrigues