Summary
Overview
Work History
Education
Skills
Timeline
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Rosanne Sutherland

Boca Raton,FL

Summary

Dynamic Office Manager with a proven track record at H&R Block, adept at optimizing schedules and enhancing operational efficiency. Skilled in documentation control and team leadership, I successfully maintained audit-ready financial records while resolving complex issues, ensuring organizational compliance and integrity. Committed to fostering a productive work environment.

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

31
31
years of professional experience

Work History

Office Manager

H&r Block
02.2009 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Business Owner

Self-employeed
03.2006 - 05.2015
  • Established strong customer relationships through excellent communication and attentive service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
  • Conducted market research to inform product development decisions and identify potential growth areas.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Fostered positive company culture, attracting and retaining top talent through motivational leadership.

International Purchasing Manager

Pride Family Brands
01.1994 - 06.2006
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Maintained current, accurate and compliant bookkeeping records to keep the organization�s finances in good order.
  • Conducted regular spend analysis reviews to identify opportunities for cost optimization within various categories.
  • Monitored and evaluated vendor performance to determine compliance with quality standards.
  • Achieved cost savings by negotiating contracts and pricing with suppliers.
  • Reduced order processing time by automating purchase orders and invoicing systems.
  • Purchased new products and oversaw inventory stocking and availability.
  • Coordinated paperwork, updated spreadsheets, and maintained permanent records.

Education

Bachelor of Science - Business Administration And Management

New York Institute of Technology
Old Westbury, NY
01-1976

Associate of Science - Sociology

Nassau Community College
Garden City, NY
12-1980

Skills

  • Documentation and control
  • Expense Reporting
  • Training and development
  • Clerical Support
  • Scheduling
  • Staff Management
  • Policy and procedure modification
  • Team Leadership
  • Project Management
  • Payroll and budgeting
  • Budgeting
  • Organizational Skills
  • Office administration

Timeline

Office Manager

H&r Block
02.2009 - Current

Business Owner

Self-employeed
03.2006 - 05.2015

International Purchasing Manager

Pride Family Brands
01.1994 - 06.2006

Bachelor of Science - Business Administration And Management

New York Institute of Technology

Associate of Science - Sociology

Nassau Community College

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Rosanne Sutherland