Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline

Rosanne Torna

Hialeah,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

1
1
year of professional experience

Work History

Costumer Service Greetings

La Quinta Medical Center
12.2022 - 07.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Cashier Assistant

CVS Pharmacy
05.2022 - 11.2022
  • Met customer needs through polite, friendly and attentive service.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained new cashier team members in customer service and money handling processes.
  • Worked with other associates to support cashiers and management needs.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Answered questions about store policies and addressed customer concerns.

Education

Bachelor of Science - Nursing Education

Miami Regional University , Miami, FL
08.2025

Skills

  • Minute Taking
  • Quality Control
  • Conflict Mediation
  • Customer Retention Strategies

Languages

English
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Costumer Service Greetings - La Quinta Medical Center
12.2022 - 07.2023
Cashier Assistant - CVS Pharmacy
05.2022 - 11.2022
Miami Regional University - Bachelor of Science, Nursing Education

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Rosanne Torna