Rosanne Torres
Kissimmee,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with active listening and multitasking abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Group Leader
SanMar
Robbinsville , NJ
06.2018 - 06.2024
- Satisfied reporting requirements with timely and accurate logging of daily activities.
- Employed first-in-first-out protocols to reduce waste.
- Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
- Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
- Used computer and company software to enter shipment and inventory records.
IME Scheduler
Medlogix
Hamilton , NJ
03.2012 - 06.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Made outbound calls to obtain account information.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
Medical Receptionist
Capital Health Hopewell
Hamilton, NJ
06.2020 - 08.2021
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Education
High School Diploma -
Freeport High School
Freeport, NY06-2004
Skills
- Production Management
- Issue Resolution
- Group and individual instruction
- Continuous Improvement
- Health and safety procedures
- Customer service expertise
- Spanish Fluency
Certification
- Certified Machine operator
- Yard Jockey
- Scheduler
Languages
Spanish
Professional
Timeline
Medical Receptionist
Capital Health Hopewell
06.2020 - 08.2021
Group Leader
SanMar
06.2018 - 06.2024
IME Scheduler
Medlogix
03.2012 - 06.2024
- Certified Machine operator
- Yard Jockey
- Scheduler
High School Diploma -
Freeport High School
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