Rosanne Willis

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual accomplishments.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety.
• Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
• Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
• Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
• Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
• Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
• Improved efficiency and accuracy of inventory management by implementing new stock control system.
• Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
• Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
• Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
• Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers..

Handled phone inquiries and calls efficiently.

Organizing and cleaning office.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.