Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Rosannie Liriano

Brooklyn,NY
Rosannie  Liriano

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.

Overview

6
years of professional experience

Work History

Barista

Starbucks
08.2023 - Current

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Developed strategy to increase sales and drive profits.

Cashier Customer Service

Green Store
07.2017 - 08.2021

Job overview

    • Managed purchasing, sales, marketing and customer account operations efficiently.
    • Handled customer inquiries and suggestions courteously and professionally.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Answered constant flow of customer calls with minimal wait times.
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Offered advice and assistance to customers, paying attention to special needs or wants.
    • Responded to customer requests for products, services, and company information.

Education

Medgar Evers College of The City University of New York
Brooklyn, NY

Bachelor of Science
05.2027

School For Human Rights
Brooklyn, NY

High School Diploma
06.2023

University Overview

  • Awarded Foreign Language
  • Honor Roll Fall 2021, Spring 2022, Fall 2022, Spring 2023.
  • 3.0 GPA
  • Extracurricular Activities: Business class.

Skills

  • Critical Thinking
  • Self-Directed
  • Organization
  • Problem-Solving
  • Project Planning
  • Active Listening
  • Planning and Coordination
  • Call Management
  • Appointment Scheduling
  • Customer Service
  • Self-Motivated
  • Teamwork and Collaboration
  • Organization and Time Management
  • Excellent Communication
  • Attention to Detail

Languages

Spanish
Native or Bilingual
Italian
Professional Working

Timeline

Starbucks

Barista
08.2023 - Current

Green Store

Cashier Customer Service
07.2017 - 08.2021

Medgar Evers College of The City University of New York

Bachelor of Science

School For Human Rights

High School Diploma
Rosannie Liriano