Rosantina Fernandez
San Antonio,TX
Summary
Dynamic and bilingual professional with experience in management, customer service, leasing, and activity coordination within healthcare and property management settings. Proven track record in building strong relationships with clients and residents, executing effective marketing strategies, and delivering high-quality service. Adept at managing day-to-day operations, coordinating events, and overseeing the logistical needs of multiple facilities. Strong background in leadership, team management, and resident satisfaction, with a commitment to enhancing quality of life.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Walker Ranch Apartments
San Antonio, TX
10.2023 - 04.2025
- Conducted background and credit checks, verifying references, and qualifying potential residents for apartment approval.
- Prepared and executed lease agreements and contracts.
- Managed payment collection, including application fees, security deposits, and monthly rents.
- Utilized property management software (Funnel, Yardi, CRM) to streamline lease administration and resident interactions.
- Delivered personalized customer service, maintaining positive relationships with existing and future tenants.
- Developed and executed marketing strategies to attract new residents, leveraging social media and digital content to drive engagement.
- Customer service duties include providing tours, answering phone calls, providing information as needed, and responding to tenant requests.
Activity Director
New Forest Haven Independent Living Facility
San Antonio, TX
02.2022 - 08.2023
- Oversaw and coordinated daily activities for both independent living and assisted living residents, ensuring a well-rounded and engaging schedule.
- Developed and maintained the monthly activity calendar for both independent and assisted living communities.
- Collaborated with vendors daily to organize and execute both daily and monthly activities.
- Managed transportation logistics, ensuring the daily operation of the facility's transportation services for resident appointments and outings.
- Accompanied residents to doctors' appointments and organized weekly outings, enhancing their overall well-being and social engagement.
- Conducted interviews and assisted with staffing for the activities department, as needed.
Activity Director
Gruene Senior Living
New Braunfels, TX
03.2022 - 11.2022
- Planned, organized, and supervised recreational and therapeutic activities to promote the physical and emotional well-being of both Assisted Living and Memory Care residents.
- Developed and maintained monthly activity calendars, ensuring a balanced and engaging schedule of events and daily activities.
- Coordinated event preparation and cleanup, including decorating and maintaining cleanliness before and after each social activity.
- Communicated regularly with vendors, family members, and new residents to ensure smooth operations and address any concerns.
- Managed transportation services and organized outings, field trips, and other social events for residents.
- Delegated tasks to team members, ensuring that all activities were executed as planned and the schedule was followed.
- Conducted weekly team meetings to review resources, resolve issues, and ensure readiness for the upcoming week.
- Reason for departure: Relocated closer to home and reduced commuting time.
Operation Manager
Willow Creek Adult Day Care
Eagle Pass & DelRio, TX
08.2019 - 02.2021
- Transitioned into the role of Operations Manager, shadowing the owner, and gaining hands-on experience in managing daily operations.
- Assisted with business marketing and promotion for two facilities in Del Rio, TX, and Eagle Pass, TX.
- Delegated tasks to team members, and ensured the smooth execution of daily activities and events.
Activity Director
Willow Creek Adult Day Care
Eagle Pass & DelRio, TX
08.2017 - 02.2019
- Completed a year of training, obtaining state and national certification as an activity director. Organized monthly activity calendars, liaised with vendors, and coordinated events to enhance resident engagement. Managed event preparation, including facility decoration and post-event cleanup. Reason for departure: relocated for a new professional opportunity.
- Organized monthly activity calendars, liaised with vendors, and coordinated events to enhance resident engagement.
- Managed event preparation, including facility decoration, and post-event cleanup.
- Engaged with vendors to discuss opportunities, conducted external business marketing, and coordinated scheduling for third-party vendor activities and events. Additionally, we established a partnership with a nonprofit organization to support collaborative efforts for our clients.
Front Desk Coordinator
Willow Creek Adult Day Care
Eagle Pass & Delrio, TX
06.2016 - 08.2017
- Answered phones, managed appointment scheduling, and directed clients to doctors' appointments.
- Welcomed visitors, vendors, and family members, ensuring a positive and professional environment.
- Was in charge of the daily attendance, making sure everyone was greeted properly in the front, and kept a daily record to ensure that the daily routine was going smoothly.
Education
Associate of Arts - Business Management
San Antonio College
San Antonio, TX12-2019
High School Diploma -
Eagle Pass HighSchool
Eagle Pass, TX06-2012
Skills
- Leadership and management
- Team leadership
- Staff Training and Development
- Operational Oversight, Customer Service, and Resident Relations
- Relationship building
- Conflict Resolution
- Community Engagement, Technical Proficiency
- Yardi, CRM, Funnel
- Microsoft Office (Word, Excel)
- Canva, event planning, and coordination
- Calendar Management
- Vendor coordination
- Activity Development
- Background check
- Microsoft, Word, Excel, PowerPoint
- Business marketing
Certification
- Event planner, 04/01/23, 04/30/24
- National Certification Council for Activity Professionals, 03/01/22, 08/31/25
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Leasing Consultant
Walker Ranch Apartments
10.2023 - 04.2025
Activity Director
Gruene Senior Living
03.2022 - 11.2022
Activity Director
New Forest Haven Independent Living Facility
02.2022 - 08.2023
Operation Manager
Willow Creek Adult Day Care
08.2019 - 02.2021
Activity Director
Willow Creek Adult Day Care
08.2017 - 02.2019
Front Desk Coordinator
Willow Creek Adult Day Care
06.2016 - 08.2017
Associate of Arts - Business Management
San Antonio College
High School Diploma -
Eagle Pass HighSchool
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