Summary
Overview
Work History
Education
Skills
Timeline
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Rosanyely Peralta

Tampa,FL

Summary

I am a Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. I also am Dedicated and knowledgeable individual .

Overview

7
7
years of professional experience

Work History

Roadside Assistance Agent

Mercedes-benz Concentrix
07.2022 - 11.2022
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
  • Answering inbound service calls setting up
  • customers with towing assistance + other details on whats going on with their vehicles
  • informing customers about their warranty coverage
  • Logged details of customer service calls in computer system following correct protocols.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
  • Coordinated with tow truck drivers to ensure timely response times and successful delivery of services.
  • Developed an efficient system for logging and tracking requests, ensuring accuracy and timeliness of responses.

Robinhood /Customer Service Representative

Concentrix
11.2021 - 07.2022
  • Provided exceptional customer service to ensure customer satisfaction.
  • Processed orders and detailed transaction information to customers.
  • Communicating with customers using email , chat , phone channels
  • assisting customers on how to navigate between the apps
  • Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
  • Analyzed customer feedback surveys to identify areas of improvement in the customer service department.

Shift Leader

Dunkin' Donuts
03.2019 - 01.2020
  • Provided exceptional customer service to ensure customer satisfaction.
  • Processed orders and detailed transaction information to customers.
  • Communicating with customers using email , chat , phone channels
  • assisting customers on how to navigate between the apps
  • Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
  • Analyzed customer feedback surveys to identify areas of improvement in the customer service department.

Restaurant Hostess

Leche Y Miel
08.2017 - 02.2018
  • Greeted and escorted guests to tables, fostering warm welcome.
  • Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot.
  • Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
  • Engaged in suggestive selling techniques when taking orders from guests.
  • Cleared dishes promptly after each course was completed while ensuring table settings were reset properly.
  • Informed customers about daily specials, increasing sales of popular food items or dishes.
  • Managed closing duties such as counting money and cleaning.
  • Restocked condiments, silverware, napkins., throughout the shift as needed for optimal guest satisfaction.
  • Continuously monitored tables for any additional requests or assistance needed by guests.
  • Delivered accurate checks and processed bill payments in POS system.
  • Processed accurate cash and credit card transactions.

Cashier /Grocery Bagger

Winn Dixie Grocery Store
03.2016 - 12.2016
  • Collected carts from parking lot and designated return locations.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Retrieved items for customers and verified prices.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Stocked shelves and organized merchandise displays for easy retrieval.

Education

High School Diploma -

Chamberlain High School
Tampa Fl
05.2019

Skills

  • Solid negotiation skills and to make real connections with others
  • Ability to prioritize , multitask and organize
  • Ability to handle stress , fast paced environment
  • Schedule flexibility and reliable
  • Proficient in record keeping
  • Excellent listener

Timeline

Roadside Assistance Agent

Mercedes-benz Concentrix
07.2022 - 11.2022

Robinhood /Customer Service Representative

Concentrix
11.2021 - 07.2022

Shift Leader

Dunkin' Donuts
03.2019 - 01.2020

Restaurant Hostess

Leche Y Miel
08.2017 - 02.2018

Cashier /Grocery Bagger

Winn Dixie Grocery Store
03.2016 - 12.2016

High School Diploma -

Chamberlain High School

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Rosanyely Peralta