Rosaria Brown
COLUMBUS,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Travel CNA
Carrington Home Care Agnecy
05.2023 - Current
- Incontinence care, Housekeeping,Meal Preparation, Taking Patients to appointments, Medication reminders, Prescription pick up, Help with daily grooming and health routine
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
- Demonstrated strong clinical skills in various settings, including hospitals, rehabilitation centers, long-term care facilities, and private homes.
Administrative Assistant; CNA
Ghouri Medical Clinic
06.2023 - 01.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Negotiated contracts with vendors to secure competitive pricing on medical supplies and equipment, reducing expenses while maintaining quality standards.
- Promoted a culture of safety within the organization, leading to decreased incidents and improved overall patient outcomes.
Personal Assistant of CEO
Capital Planning Solutions LLC.
08.2022 - 02.2023
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Coordinated events and functions with attention to detail ensuring successful execution.
Insurance Verification Specialist
Elevance Health
07.2021 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
Retention Sales Representative
AT&T DIRECTV
08.2020 - 06.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Bridal Stylist
David's Bridal
01.2020 - 03.2020
- Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
- Streamlined appointment scheduling and follow-up processes for improved customer experience.
- Created memorable experiences brides their families providing attentive service throughout entire selection process.
- Resolved customer concerns promptly and professionally, ensuring complete satisfaction with their overall experience.
- Implemented innovative visual merchandising strategies to attract clientele and showcase unique bridal designs effectively.
- Increased repeat business through exceptional service, leading to numerous referrals from satisfied customers.
Administrative Assistant
European Kur Spa
10.2019 - 01.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Sales Lead
Jimmy Jazz
10.2018 - 10.2019
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Collaborated with cross-functional teams to develop integrated sales strategies, driving overall company growth.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Increased sales and customer satisfaction through personalized servicing.
Hostess
Metro Diner
01.2018 - 08.2018
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Sales Lead
Zumiez, Inc.
08.2017 - 12.2017
- Trained, coached, and mentored new sales associates for maximum performance.
- Collaborated with cross-functional teams to develop integrated sales strategies, driving overall company growth.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Increased sales and customer satisfaction through personalized servicing.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
Sales Associate
Rue 21
03.2016 - 07.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Registered Nurse
Columbus Technical College
Columbus, GAHuman Resources Professional
Advanced Individual Training
Fort Jackson, SC07.2024
Technical Diploma -
Central High School
05.2018
Skills
- Medical Terminology
- Scheduling
- Process Improvement
- Strategic Planning
- Leadership
- Medical Records
- Customer Service
- Organized
- Fast Typing
- Microsoft Excel
- Outlook
- Microsoft Word
- Business performance management
- Conflict Resolution
- Managing priorities
- Interviewing
Timeline
Administrative Assistant; CNA
Ghouri Medical Clinic
06.2023 - 01.2024
Travel CNA
Carrington Home Care Agnecy
05.2023 - Current
Personal Assistant of CEO
Capital Planning Solutions LLC.
08.2022 - 02.2023
Insurance Verification Specialist
Elevance Health
07.2021 - 08.2022
Retention Sales Representative
AT&T DIRECTV
08.2020 - 06.2021
Bridal Stylist
David's Bridal
01.2020 - 03.2020
Administrative Assistant
European Kur Spa
10.2019 - 01.2020
Sales Lead
Jimmy Jazz
10.2018 - 10.2019
Hostess
Metro Diner
01.2018 - 08.2018
Sales Lead
Zumiez, Inc.
08.2017 - 12.2017
Sales Associate
Rue 21
03.2016 - 07.2017
Registered Nurse
Columbus Technical College
Human Resources Professional
Advanced Individual Training
Technical Diploma -
Central High School
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