Organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision-making and time management abilities.
Overview
13
13
years of professional experience
Work History
Property Manager
Coastal Management Services
Lewiston, Maine
08.2023 - Current
Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
Managed all maintenance requests from tenants in a timely manner.
Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
Ensured that all rent payments were collected on time by following up with delinquent tenants.
Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
Oversaw daily operations, maintenance, and administration of various properties.
Bakery Shift Leader
Hannaford Brothers
Lewiston, ME
02.2022 - Current
Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
Arrange baked goods in attractive displays inside bakery cases to increase sales.
Provided excellent customer service to foster satisfaction and loyalty.
Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
Greeted incoming patrons, offered menu advice, and documented order details and special preferences.
Used bread slicers and other bakery equipment to handle high-volume operations needs.
Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
Personalized cakes by writing desired words or adding other customizations.
Assisted bakery manager with coordinating product ordering, receiving, and stocking.
Cleaned shelves, counters and tables to maintain organized store.
Stocked shelves and supplies, and organized displays to focus customer attention on specific items.
Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Placed special orders or called other stores to find desired items.
Maintained knowledge of sales and promotions, return policies and security practices.
Ticketed, arranged and displayed merchandise to promote sales.
General Manager
FunZ Trampoline Park
Lewiston, ME
08.2019 - 02.2022
Payroll management.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Built and maintained loyal, long-term customer relationships through effective account management.
Designed sales and service strategies to improve revenue and retention.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Interviewed new employees and assisted with hiring decision-making.
Created interview questionnaires, job descriptions and advertisements, pre-screening protocols, and post-interview assessments.
Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork.
Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports.
Reduced accidents in workplace by implementing safety policies and procedures.
Advised managers on organizational policy matters and recommend changes.
Specialized in e-mail blasts, social media marketing and radio or television advertisements.
Trained employees on duties, policies and procedures.
Recruited, interviewed and hired qualified staff for open positions.
Created schedules and monitored payroll to remain within budget.
Office Manager
Minnihan's Property Preservation
Durham, me
07.2017 - 06.2019
Generated financial reports for management review.
Updated employee paperwork and records.
Evaluated and identified ineffective workflow processes to devise and implement solutions which achieved greater productivity and personnel performance.
Oversaw training and daily performance of 5 employees.
Scheduled appointments and maintained master calendar.
Managed office inventory and placed new supply orders.
Special Education Transportation Driver
Student Transportation Of America
Lewiston, Me
01.2012 - 06.2018
Transportation of Special Education students to and from school.
update routes with dispatch to effectively manage time.
Pharmacy Technician
Rite Aid
lewiston, Me
01.2016 - 06.2016
Prepared medication labels with item name and quantity.
Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Compiled customer demographic, allergy and medical history background.
Prepared and submitted claims to insurance companies for payment.
Maintained clean and organized pharmacy shelving and work areas.
Efficiently processed cash register transactions for new and refilled prescription orders.
Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
Restocked shelves and prepared expired drugs for return.
Communicated with insurance companies for billing purposes.
Service Desk Team Lead
Sears
Lewiston , Me
10.2012 - 01.2013
Organized items in visually appealing manner.
Met incoming customers and provided immediate assistance.
Listened to customer needs and preferences to provide accurate advice.
Worked flexible schedule to accommodate changing customer levels.
Administered all point of sale opening and closing procedures.
Replenished floor stock and processed shipments to ensure product availability for customers.
Completed purchases with cash, credit and debit payment methods.
Operated a cash register to process cash, check and credit card transactions.
Education
High School Diploma -
Lewiston High School
2007
Skills
Microsoft Office
Computer proficient
Time management skills
File/records maintenance
Financial records and processing
Weekly payroll
Multi-task management
Detail-oriented
Issue resolution
Experience in leadership
Communication
Planning and organizing
PPE use
Relationship building
Staff development
Timeline
Property Manager
Coastal Management Services
08.2023 - Current
Bakery Shift Leader
Hannaford Brothers
02.2022 - Current
General Manager
FunZ Trampoline Park
08.2019 - 02.2022
Office Manager
Minnihan's Property Preservation
07.2017 - 06.2019
Pharmacy Technician
Rite Aid
01.2016 - 06.2016
Service Desk Team Lead
Sears
10.2012 - 01.2013
Special Education Transportation Driver
Student Transportation Of America
01.2012 - 06.2018
High School Diploma -
Lewiston High School
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