Rosaria Robinson
Lewiston,ME
Summary
Organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision-making and time management abilities.
Overview
13
13
years of professional experience
Work History
Property Manager
Coastal Management Services
Lewiston , Maine
08.2023 - Current
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Oversaw daily operations, maintenance, and administration of various properties.
Bakery Shift Leader
Hannaford Brothers
Lewiston , ME
02.2022 - Current
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Arrange baked goods in attractive displays inside bakery cases to increase sales.
- Provided excellent customer service to foster satisfaction and loyalty.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Greeted incoming patrons, offered menu advice, and documented order details and special preferences.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Personalized cakes by writing desired words or adding other customizations.
- Assisted bakery manager with coordinating product ordering, receiving, and stocking.
- Cleaned shelves, counters and tables to maintain organized store.
- Stocked shelves and supplies, and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Placed special orders or called other stores to find desired items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Ticketed, arranged and displayed merchandise to promote sales.
General Manager
FunZ Trampoline Park
Lewiston , ME
08.2019 - 02.2022
- Payroll management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Interviewed new employees and assisted with hiring decision-making.
- Created interview questionnaires, job descriptions and advertisements, pre-screening protocols, and post-interview assessments.
- Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork.
- Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports.
- Reduced accidents in workplace by implementing safety policies and procedures.
- Advised managers on organizational policy matters and recommend changes.
- Specialized in e-mail blasts, social media marketing and radio or television advertisements.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
Office Manager
Minnihan's Property Preservation
Durham , me
07.2017 - 06.2019
- Generated financial reports for management review.
- Updated employee paperwork and records.
- Evaluated and identified ineffective workflow processes to devise and implement solutions which achieved greater productivity and personnel performance.
- Oversaw training and daily performance of 5 employees.
- Scheduled appointments and maintained master calendar.
- Managed office inventory and placed new supply orders.
Special Education Transportation Driver
Student Transportation Of America
Lewiston , Me
01.2012 - 06.2018
- Transportation of Special Education students to and from school.
- update routes with dispatch to effectively manage time.
Pharmacy Technician
Rite Aid
lewiston , Me
01.2016 - 06.2016
- Prepared medication labels with item name and quantity.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Compiled customer demographic, allergy and medical history background.
- Prepared and submitted claims to insurance companies for payment.
- Maintained clean and organized pharmacy shelving and work areas.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Restocked shelves and prepared expired drugs for return.
- Communicated with insurance companies for billing purposes.
Service Desk Team Lead
Sears
Lewiston , Me
10.2012 - 01.2013
- Organized items in visually appealing manner.
- Met incoming customers and provided immediate assistance.
- Listened to customer needs and preferences to provide accurate advice.
- Worked flexible schedule to accommodate changing customer levels.
- Administered all point of sale opening and closing procedures.
- Replenished floor stock and processed shipments to ensure product availability for customers.
- Completed purchases with cash, credit and debit payment methods.
- Operated a cash register to process cash, check and credit card transactions.
Education
High School Diploma -
Lewiston High School
2007
Skills
- Microsoft Office
- Computer proficient
- Time management skills
- File/records maintenance
- Financial records and processing
- Weekly payroll
- Multi-task management
- Detail-oriented
- Issue resolution
- Experience in leadership
- Communication
- Planning and organizing
- PPE use
- Relationship building
- Staff development
Timeline
Property Manager
Coastal Management Services
08.2023 - Current
Bakery Shift Leader
Hannaford Brothers
02.2022 - Current
General Manager
FunZ Trampoline Park
08.2019 - 02.2022
Office Manager
Minnihan's Property Preservation
07.2017 - 06.2019
Pharmacy Technician
Rite Aid
01.2016 - 06.2016
Service Desk Team Lead
Sears
10.2012 - 01.2013
Special Education Transportation Driver
Student Transportation Of America
01.2012 - 06.2018
High School Diploma -
Lewiston High School
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