Rosario Columbia
Naples
Summary
Maintained quality and versatility in all areas of work. Having a degree in Human Communication, it provided experience in many areas including; group work tasks, training plans, and a high level of knowledge in Microsoft Office. Organization and responsibility with deadlines is a strong suit with drive and tenacity to excel and move forward.
Overview
7
7
years of professional experience
Work History
Business Development Coordinator
Tamiami Hyundai
11.2022 - 05.2023
- Generated new business with marketing initiatives and strategic plans.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Executed calling campaigns targeting direct end-user prospective accounts.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Handled over 50 calls per day.
Customer Service Collector
Wyndham Destinations Travel + Leisure Co.
04.2022 - 06.2022
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Processed debtor payments and updated accounts to reflect new balance.
- Entered client details and notes into system for interdepartmental access and review.
- Advised customers of alternative actions and strategies for debt repayment.
- Worked with customers to understand needs and provide excellent service.
Delivery Driver
Apollo Delivery
10.2021 - 04.2022
- Deliver over 200 packages to customer doorsteps and business offices.
- Operate vehicle safely in highly congested areas with no traffic violations.
- Load truck and properly secured items to prevent damage for deliveries.
- Communicate customer complaints, requests and feedback to company management for swift resolution.
- Inspect truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Barista
Starbucks
03.2016 - 04.2021
- Learned menu preparation and numerous off-label drinks to meet all customer needs
- Maintained supply levels in counter and customer areas to meet typical demands
- Recommended products based on solid understanding of individual customer needs and preferences
- Elevated customer loyalty by using strong communication and memorization abilities
- Cleaned counters, machines, utensils and seating areas daily
Education
Bachelor of Science - Human Communication
University of Central Florida
Orlando, FL12.2019
Associate of Arts - Basic General Education
Valencia College
Orlando, FL05.2017
High School Diploma -
Gulf Coast High School
Naples, FL05.2014
Skills
- Highly skilled in Microsoft Office
- Business Development and Planning
- Strong communication skills
- Sales expertise
- Professional demeanor
- Broad-range of work experience
References
Amanda Drennen Store Manager at Starbucks (407) 459-0994
Jasmine Speed Shift Supervisor at Starbucks (407) 860-3424
Michelle Dusseau Associate Lecturer at University of Central Florida (407) 823-2681
Timeline
Business Development Coordinator
Tamiami Hyundai
11.2022 - 05.2023
Customer Service Collector
Wyndham Destinations Travel + Leisure Co.
04.2022 - 06.2022
Delivery Driver
Apollo Delivery
10.2021 - 04.2022
Barista
Starbucks
03.2016 - 04.2021
Bachelor of Science - Human Communication
University of Central Florida
Associate of Arts - Basic General Education
Valencia College
High School Diploma -
Gulf Coast High School
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