Rosario Fox
Cabot,AR
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
25
25
years of professional experience
Work History
Cabinet Fabricator
Falcon Jet
08.2024 - Current
- Prepare aircraft cabinetry and furniture for finishing by sanding, cleaning, masking, taping and assembling components according to engineering specifications.
- Touch up or repair blemishes and surface defects to ensure a polished finished appearance prior to aircraft delivery or interior installation.
- Inspect finished cabinetry and furniture to confirm that finishes meet company, customer, and aerospace quality standards.
- Document and track finishing tasks using material; tracking system and sign off on completed work.
- Follow all safety protocols, use personal protective equipment (PPE) and ensure work spaces stay clean and compliant with housekeeping standards
- Protect surrounding aircraft interior and sensitive surfaces while finishing cabinetry.
Child and Youth Program Teachers Lead
United States Air Force Child and Youth Program
04.2022 - 08.2024
- Served as a Child and Youth Program Teachers Lead in one or more child and youth programs and will be accountable for the whereabouts and safety of children and youth. Provides care/supervision, oversight, and accountability for program participants. Assisted in preparing age-appropriate activities; supervises children and youth during indoor and outdoor activities, on field trips, outings, and special events; arranged and served snacks/meals. Executed work in accordance with policies and regulations. Transported children in government vehicles. Established program environment that sustained age-appropriate interest and promoted positive interactions between other youth and adults. Completed Air Force Child Development Training Modules that provide content on early development and quality childcare policies and practices for consultants. Obtained Child Development Associate and maintained it -Completed training requirements using approved DOD and Service materials to include designated training modules. Support center's success by partnering with center staff and leadership to achieve goals around enrollment, accreditation, and engagement. Assisted in achieving and maintaining DoD certification and national accreditation while providing support and assistance to achieving and maintaining CDC's certification and national accreditation.
- (US Government employment)
- Developed engaging curriculum aligned with educational standards to enhance student learning experiences.
- Mentored new teachers on best practices for classroom management and instructional delivery techniques.
- Fostered positive classroom environment promoting student collaboration and critical thinking skills.
- Implemented assessment tools to evaluate student progress and adjust instructional strategies accordingly.
Security administrator, Physical Security Manager, Access Control Manager
SOS International LLC US ARMY 21st Theater Sustainment Command
10.2018 - 07.2022
- Maintained personnel security clearance databases. Ensured accuracy of information in Personnel Security automation systems. Completed cases within established group timeframes. Monitored and maintained group electronic mailboxes. Ensured security Clearances for Visitors and the accuracy of background investigation data. Followed. Standard operating procedures reviewed security related materials. Developed well-written correspondence. Provided expert service for internal and external customers who are seeking support and information from the personnel security division through the management of shared electronic mailboxes Reported and documented all IDS maintenance. Coordinated with maintenance and materiel management, functions to ensure sufficient spare parts and maintenance are available to support the IBDSS equipment and component. Managed installation entry control, visitor center operations, and special functions/events. Administers and manages Resource Protection and Crime Prevention programs by enforcing a full range of duties within the military installation. Conducted administrative inquiries into reported security concerns or violations and makes recommendations for appropriate administrative and law enforcement intervention. Responsible for administering corrective action to these facilities based on discussions with management.
- (US Government Contractor Germany)
Bank Teller Intern
Community Bank
06.2017 - 06.2018
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Assisted customers with account inquiries, demonstrating strong communication and problem-solving skills.
- Utilized banking software to manage transactional data, enhancing workflow efficiency.
- Maintained knowledge of bank products and services to provide relevant information to clients.
- Supported team in achieving branch goals through effective collaboration and customer service.
- Conducted routine audits of cash drawers to ensure compliance with bank policies and procedures.
- Trained new interns on operational procedures, promoting understanding of best practices in banking.
- Implemented suggestions for process improvements that enhanced overall customer satisfaction levels.
Logistics, Client Services Manager, Operations Specialist
HNO Motors
01.2014 - 01.2016
- Assisted clientele. Answered questions pertaining to rules and regulations, maintained inventory control records of items issued. Managed the daily operations, served as client liaison for HNO equipment and vehicle operations specialist in matters concerning use, maintenance, repair, and inspection of Supply and Services wheeled vehicle assets Served as the primary POC to coordinate all logistics actions for charges/reimbursements between the serviced organizations. Facilitated and coordinated communication and transactions with staff, carriers, sub-contractors. Worked as HNO Facilities Operations Center manager and team Leader; Managed Work assignments, explained polices and procedure, views work for quantity and quality of completed projects. Ensured security system is operation. Issued received equipment Collected applicable fees for accounts and monies collected safeguarding funds made daily bank deposits.
- (Japanese Company, Tokyo Japan) (Civilian Employment)
Liaison Coordinator
AMAZON Distribution Center
01.2013 - 01.2014
- (US Company, Tokyo Japan)
- Coordinated communication between departments to streamline project workflows and enhance collaboration.
- Developed and maintained relationships with stakeholders to ensure alignment on objectives and deliverables.
- Facilitated training sessions for new team members, promoting best practices and operational efficiency.
- Implemented process improvements that reduced response times and increased stakeholder satisfaction levels.
Bank Teller, Client Services and Assistant Manager
Uni-Credit Bank
01.2002 - 01.2010
- Prepared changed orders and issued daily change funds to the cash register operators. Received and verify sales receipts and monies collected from sales store checkers, sort money by denomination, verifies amount, and annotate cashiers' cash receipts. Total cash in each drawer and compared it with cash register tape reading to determine overage or shortages. Maintained records of overage and shortages, prepare deposit slips, and prepare cash drawers daily. In addition, placed balances, monies in the Bank safe. Performed basic client service support by opening and closing accounts managing bank safe and accounts and verifying the count for accuracy. Conducted and/or lead special studies; respond to information requests from internal and external sources. Provide analysis and advice on the planning and conducting of examinations, preparation of reports, and presentations of findings/recommendations to senior management at the bank. Met and communicated regularly with senior bank management, the board of directors, OCC staff, and other bank regulators to discuss supervisory conclusions, share information, and resolve concerns. Communicate organizational goals and priorities.
- (European Company Italy) (Civilian Employment)
Bank Teller, Client Services and Assistant Manager
Continental Bank
01.2001 - 01.2002
- Lead performed examinations at Continental Bank Lima, conducted and assisted in the supervision of banking activities in Peru, owned and managed by Lima banks; carried out bank supervision objectives. Plans, coordinated, and monitored supervisory activities, including assessing financial risk, developing supervisory strategies, determining the scope of supervisory activities, managing teams of assisting personnel during supervisory activities, preparing reports of activities, and developing responses to address risks. Conducted or participated in discussions with Continental Bank management on findings and recommendations. Maintained effective communications and ensure that appropriate coordination and follow-up activities took place. Prepared communications to foster positive changes within the Continental Bank. Supervised and directed accounting functions in support of banking transactions related to accounts payable, accounts receivable, and/or fund balance with treasury for the organization. Trained and assisted lower-level accounting technicians with techniques to correct and process accounting inputs. Ensures accuracy, propriety, and legality of accounting transactions through extensive review of documents.
- (European Company Italy) (Civilian Employment)
Education
Turism And Hospitality
San Ignacio De Loyola Institute
01.1998
GED -
San Ignacio De Loyola
Lima, NYSkills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Attention to detail
- Professionalism and courtesy
Languages Spoken
English, Spanish, Portuguese, Italian.
Timeline
Cabinet Fabricator
Falcon Jet
08.2024 - Current
Child and Youth Program Teachers Lead
United States Air Force Child and Youth Program
04.2022 - 08.2024
Security administrator, Physical Security Manager, Access Control Manager
SOS International LLC US ARMY 21st Theater Sustainment Command
10.2018 - 07.2022
Bank Teller Intern
Community Bank
06.2017 - 06.2018
Logistics, Client Services Manager, Operations Specialist
HNO Motors
01.2014 - 01.2016
Liaison Coordinator
AMAZON Distribution Center
01.2013 - 01.2014
Bank Teller, Client Services and Assistant Manager
Uni-Credit Bank
01.2002 - 01.2010
Bank Teller, Client Services and Assistant Manager
Continental Bank
01.2001 - 01.2002
Turism And Hospitality
San Ignacio De Loyola Institute
GED -
San Ignacio De Loyola
Government Training
- US ARMY, Physical Security Training DOD Joint Personnel Adjudication System (JPAS)
- DOD Introduction to Physical Security
- DOD Introduction to Personnel Security
- DOD Introduction to Information Security
- DOD Submitting a Customer Service Request
- DOD Locks Approved to Safeguard Classified and Sensitive Materials
Computer skills
Microsoft Office Suite: Word, Excel, Power point, Outlook
Quickbooks and ADP payroll System
Data entry, file management, report preparation