ROSARIO GARCIA
East Hartford
Summary
Professional Administrative Assistant and Interpreter with over 20 years of experience helping diverse individuals. Moves easily between Spanish and English without missing detail. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Experience with clinical tasks, vital signs, Responsible, punctual and productive professional. Seeking an opportunity to work where my skills will benefit the progress of the organization.
Overview
43
43
years of professional experience
Work History
Administrative Assistant II / Patient Liaison / Interpreter
Hartford Hospital
09.2008 - 11.2021
- Family Liaison/Patient Relations, stationed greeter in various locations such as main lobby, emergency room, BJI, Conklin and MOB.
- Provide medical translation services in person or telehealth. Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Delivered excellent customer service through prompt responses to patient/client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Enhanced patient understanding by providing accurate and timely translations during medical appointments.
- Collaborated closely with nursing staff to provide essential information about patient conditions, ensuring proper care delivery.
Patient Care Associate/Patient Administrative Associate
Hartford Hospital
06.2002 - 09.2008
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with various diagnostic procedures such as blood glucose, obtaining EKG, and collecting urine specimens for laboratory testing.
- Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
- Maintained clean, safe, and well-organized patient environment.
- Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Contributed to a positive work culture by actively participating in team meetings and offering constructive feedback for continuous improvement efforts.
Paraprofessional, Behavior Manager
East Hartford Board of Education
09.1990 - 12.2006
- Assistance with managing education and behavior for special needs student in classroom; Establish a relationship with student and develop an understanding for their behavior.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Assistance with reporting on student progress, behavior, and social skills to non-English speaking parents
Microbiology Laboratory Technician
Clínica Raimondi
01.1979 - 08.1981
- Increased lab safety by enforcing proper handling, storage, and disposal of hazardous materials.
- Managed inventory effectively through regular stock checks and prompt ordering of supplies to avoid delays in experiments or analysis.
- Assisted in the identification and characterization of microorganisms through advanced microscopic techniques.
- Enhanced autoclave efficiency by optimizing operational procedures and routine maintenance schedules.
- Trained to give vaccines/injections, vital signs
Education
Hartford Hospital ERC
Hartford, CTEmergency Medical Technician -
Hartford Hospital, Allied Health
Hartford, CT01.2008
Student pursuing Associate Degree in Science of Therapeutic Recreation -
Manchester Community College
Hartford, CT11.2006
Medical Terminology -
Hartford Hospital, ERC (Education Resource Center)
Hartford, CT01.2004
Clinical Sociology -
National University Federico Villarreal
Lima, Peru01.1982
Skills
- Spanish Fluency
- Medical Interpreter
- Ability to work well with others
- Able to achieve goals and results
- Self-motivated
- Customer Service Expertise
Accomplishments
- Finalist, "Hartford Hospital Employee of the Year", 2015
- Winner, "Outstanding Emergency Department Staff Award," UCONN/Residency Integrated in Emergency Department, 2011 - 2012
Academic Committees
- Member of MMIA (Massachusetts Medical Interpreter Association)
- Member of MIAC (Medical Interpreter Association of Connecticut)
Hobbies and Interests
- Spanish Ministry Choir, St. Mary
- Eucharistic Minister, St. Mary
- Religious prayer group
- Reading
- Walking/Recreational Activities
Timeline
Administrative Assistant II / Patient Liaison / Interpreter
Hartford Hospital
09.2008 - 11.2021
Patient Care Associate/Patient Administrative Associate
Hartford Hospital
06.2002 - 09.2008
Paraprofessional, Behavior Manager
East Hartford Board of Education
09.1990 - 12.2006
Microbiology Laboratory Technician
Clínica Raimondi
01.1979 - 08.1981
Hartford Hospital ERC
Emergency Medical Technician -
Hartford Hospital, Allied Health
Student pursuing Associate Degree in Science of Therapeutic Recreation -
Manchester Community College
Medical Terminology -
Hartford Hospital, ERC (Education Resource Center)
Clinical Sociology -
National University Federico Villarreal
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