Rosario Gastelum-Vasquez
Coachella,CA
Summary
Dynamic educator for the Coachella Valley School District and former Assistant Manager at StorQuest Self Storage. Adept at fostering relationships and enhancing classroom and office management. Proven ability to adapt lesson plans for diverse learners and employees while implementing effective behavior and socio-emotional strategies. Recognized for improving student and employee engagement and satisfaction through creative problem-solving and strong communication skills. Recognized for effective collaborative skills with coworkers. Demonstrated flexibility and adaptability in meeting the needs of different environments with diverse people. Life long learner, lover of reading books, and passionate educator to make a difference in people's lives across all ages and backgrounds.
Overview
17
17
years of professional experience
Work History
Substitute Teacher, K-12
Coachella Valley Unified School District
10.2008 - Current
- Manage about 25-35 students with diverse learning needs and backgrounds per day.
- Developed and adapted lesson plans to meet diverse student needs in various subjects.
- Collaborated with colleagues to design interdisciplinary projects that integrated various subjects and increased student engagement.
- Accepted assignments that includes long term substitute positions for terms longer that one month up to whole school year.
- Supported classroom management by implementing effective behavior and social-development strategies.
- Enhanced classroom management skills through consistent reinforcement of expectations and consequences.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Engaged students in interactive learning activities to enhance participation.
- Collaborated with teachers to ensure continuity of educational standards during absences.
- Assessed student progress towards content learning goals regularly through formative and summative assessments, adjusting instruction to beter meet student learning needs.
- Monitored student progress through assessments, adjusting instructional methods based on individual learning needs.
- Developed strong relationships with students, parents, and colleagues to foster a positive learning environment.
Assistant Manager
StoreQuest Self Storage
11.2012 - 06.2018
- Managed approximately 200 incoming customers, calls, emails, and faxes per day.
- Streamlined daily operations to enhance customer service and operational efficiency.
- Implemented inventory management systems to optimize storage solutions and reduce costs, including itemized list of merchandise.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Actively listened to customers' storage needs and to recommend moving supplies they may need.
- Managed all aspects of the rental process including converting a sale, taking payments, selling insurance, setting up customers on monthly auto payment, and selling merchandise
- Managed a working crew of 4-7 employees per day.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored and monitored junior staff and sales associates in their professional development by offering support and guidance in their assigned roles.
- Collaborated with the management team from other StorQuests in the Coachella Valley to develop strategic plans for business growth and improve on customer service.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Performed walk-throughs to ensure efficient facility operations, identify and resolve company hazards, maintain customer and employee honesty..
- Improved customer satisfaction by addressing and resolving complaints and inquiries promptly via telephone or in person using my industry expertise, customer service skills, and analytical nature.
- Performed minor custodial services such as maintaining office area clean and bathroom clean; cleaning recently vacating and soon to be rented units.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Made up to 40 daily calls per day to delinquent customers and devise a personal payment plan for them.
- Opened and closed location, monitored shift changes, and created shift schedules to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees.
Education
Bachelor of Arts - Liberal Studies
San Diego State University
San Diego, CA05-2007
Skills
- Classroom management
- Verbal and written communication
- literacy and math skills
- Relationship building and management
- Adaptable
- Behavior management
- Classroom and office organization
- Parent and customer communication
- Complex problem-solving
- Creative problem-solving
- Records management
- Analytical skills
- Lecturing and teaching
- Multitasking
Timeline
Assistant Manager
StoreQuest Self Storage
11.2012 - 06.2018
Substitute Teacher, K-12
Coachella Valley Unified School District
10.2008 - Current
Bachelor of Arts - Liberal Studies
San Diego State University