Rosario Gonzalez
Miami,FL
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Conviva Care Solutions
Miami, FL
03.2020 - Current
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Offer special assistance to persons such as those who are unable to dial or who are in emergency situations
- Answer telephones and direct calls to appropriate staff
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
- Resolved customer complaints promptly and professionally.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Delivered customer support to high call load each shift.
Physical Therapy Tech
Back in Motion Physical Therapy(BIM)
Miami
01.2020 - 03.2020
- Instruct, motivate, safeguard, and assist patients as they practice exercises or functional activities
- Confer with physical therapy staff or others to discuss and evaluate patient information for planning, modifying, or coordinating treatment
- Transport patients to and from treatment areas, lifting and transferring them according to positioning requirements
- Secure patients into or onto therapy equipment
- Clean work area and check and store equipment after treatment
- Prepare treatment areas and electrotherapy equipment for use by physiotherapists.
Crew Trainer
Mcdonalds
Miami
04.2019 - 01.2020
- Maintain sanitation, health, and safety standards in work areas
- Clean food preparation areas, cooking surfaces, and utensils
- Verify that prepared food meets requirements for quality and quantity
- Clean, stock, and restock workstations and display cases
- Serve orders to customers at windows, counters, or tables.
Education
Associate of Arts -
Florida National University
Miami10-2024
Skills
- Bilingual
- Fast Learner
- Awesome dealing with customer
- Team Work
- Customer Service
- Appointment Scheduling
- Inbound Customer Service
- Problem Resolution
- Documentation and Reporting
- Customer Relations
- Call Documentation
- HIPAA Compliance
- Insurance Verification
- Multitasking
- Self Motivation
- Microsoft Office
- Medical Terminology Proficiency
References
References available upon request
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Customer Care Representative
Conviva Care Solutions
03.2020 - Current
Physical Therapy Tech
Back in Motion Physical Therapy(BIM)
01.2020 - 03.2020
Crew Trainer
Mcdonalds
04.2019 - 01.2020
Associate of Arts -
Florida National University
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