Rosario Gonzalez
Highland Falls,NY
Summary
Driven Medical Office Manager with a proven track record at Renal Consultants, enhancing operational efficiency and patient care through expert management of healthcare compliance and administrative support. Excelled in HIPAA regulations understanding and team leadership, significantly improving patient satisfaction and data security. Demonstrates exceptional multitasking and critical thinking skills, ensuring high standards of service.
Overview
20
20
years of professional experience
Work History
Medical Office Manager
Renal Consultants
09.2007 - Current
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Receptionist
Dr Nanjappa
01.2006 - 09.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Receptionist
Dr Hilley
06.2004 - 01.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
GED -
North Rockland Boces
Nyack, NY01.1994
Skills
Strong Work Ethic
HIPAA Regulations Understanding
Effective Multitasking
Professional telephone etiquette
Healthcare Compliance Knowledge
Patient Scheduling Management
Medical terminology knowledge
Patient Demographics
Insurance Eligibility and Verification
Staff Scheduling
Patient check-in
Team Leadership
Computer Software Proficiency
Attention to Detail Focus
Medical coding familiarity
EMR Software
Medical Records Administration
Reception Management
Critical Thinking
Patient Registration
Decision-Making Competence
Patient Needs Assessment
Administrative Support
Schedule Creation
Office Budget Management
Inventory Maintenance
Team Leadership and Motivation
Medical Billing Expertise
Sound Judgment
Financial Administration
Physician Group Management
Budget Control
Microsoft Office
Scheduling and calendar management
Payroll and budgeting
Work Planning and Prioritization
Time Management
Relationship Building
Languages
Spanish
Full Professional
Timeline
Medical Office Manager
Renal Consultants
09.2007 - Current
Receptionist
Dr Nanjappa
01.2006 - 09.2007
Receptionist
Dr Hilley
06.2004 - 01.2006
GED -
North Rockland Boces
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