Rosario Gonzalez

• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
• Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
• Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
• Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
• Reviewed reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
• Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
• Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
• Established team priorities, maintained schedules and monitored performance.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
• Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
• Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.

Actively participated in educational seminars and webinars related to radiology scheduling best practices

• Displayed proficiency in using various computer software programs related to the position including Microsoft Office Suite applications
• Monitored incoming calls, emails, faxes., responding promptly to inquiries or requests for assistance
• Communicated effectively with staff members
• regarding changes in schedules or cancellations due to emergency situations
• Proficient in using various computer systems for scheduling appointments, updating patient information
• Adhered strictly to HIPAA regulations when handling confidential patient information
• Transcribed recorded messages and practitioners' diagnoses and recommendations into patients' medical records

• Answered and managed incoming calls to schedule patient appointments and confirm upcoming appointments
• Answered questions from patients about their insurance plans or benefits related to treatments provided by the dentist's office
• Greeted patients, verified insurance information and scheduled appointments in a timely manner
• Contacted insurance companies to verify patient eligibility and coverage
• Operated dental office software and managed patient records with confidentiality
• Received and processed payments for services rendered, including cash and credit transactions
• Scheduled appointments and maintained and updated appointment calendars
• Maintained updated knowledge of dental terminology to better assist customers with any inquiries they may have had
• Ensured compliance with HIPAA regulations relating to protecting confidential patient information at all times.

• Assisted clients with understanding insurance policies and coverage options by providing detailed explanations
• Generated monthly reports summarizing progress made towards achieving organizational goals
• Analyzed insurance claim forms or related documents to review for completeness and accuracy
• Processed claims by reviewing medical records, contacting providers regarding coverage issues and negotiating with insurance companies on behalf of clients
• Managed daily operations of the office including scheduling appointments, customer inquiries, and data entry.
• Verified insurance and communicated coverage to staff and patients.
• Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.