Rosario Griggs
Casa Grande
Summary
Dynamic professional with a proven track record at Wells Fargo & Company, specializing in fraud prevention and customer dispute resolution. Excelled in enhancing customer satisfaction through expert problem-solving and analytical thinking. Bilingual with a knack for documentation management, I significantly contributed to team support and training, embodying exceptional customer relations and analytical skills.
Overview
17
17
years of professional experience
Work History
Fraud Crimes Specialist 3
Wells Fargo & Company
11.2005 - 02.2021
- Ensured adherence to company policies and procedures.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Assist customer when they have a merchant dispute or fraud on their debit card
- Certified to handle escalated customer calls
- Act as a point of contact to assist agents on the team.
- ATM/Dual trained
- Side by side with new hire agents
- ACH/Check fraud trained
Cashier
Conway Chevron
08.2004 - 11.2005
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
GED -
Maricopa Community Colleges, Mesa Community College
Mesa, AZ06.1995
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Bilingual
Languages
English/Spanish
Timeline
Fraud Crimes Specialist 3
Wells Fargo & Company
11.2005 - 02.2021
Cashier
Conway Chevron
08.2004 - 11.2005
GED -
Maricopa Community Colleges, Mesa Community College
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