Rosario Gutierrez
Orlando,FL
Summary
Seasoned professional with a proven track record at SENIAT VENEZUELA, enhancing customer satisfaction and streamlining operations. Expert in organizational skills and analytical thinking, I've successfully led teams to exceed goals by implementing innovative strategies. Fluent in Spanish with proficient computer skills, I excel in high-pressure environments, ensuring meticulous attention to detail and effective problem-solving.
Overview
19
19
years of professional experience
Work History
ATENCION EN EVENTOS ESPECIALES
MY BAR SERVICES
ORLANDO, FL
10.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- He contributed innovative ideas and solutions to improve the team's performance and results.
- He successfully worked with a diverse group of coworkers to achieve goals.
- I worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently achieve the objectives of the service.
- Identified customer needs promptly and efficiently.
- Worked closely with team members.
- He contributed innovative ideas and solutions to improve the team's performance and results.
- I worked with cross-functional teams to achieve goals.
- I prioritized and organized tasks to efficiently achieve the objectives of the service.
DIRECTOR. LEGAL REPRESENTATIVE. OWNER
INVERSIONES MUNDOFERRETERO.COM, C.A.
Caracas, Distrito Capital
02.2020 - 06.2024
- MANAGER. own company
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Customer Support.
- Preparation of quotes
- Choice of suppliers, adapted to the needs of customers, according to benefit/value
- Distribution and delivery of goods
DIRECTOR. LEGAL REPRESENTATIVE. OWNER
TATELI INVERSIONES, C.A.
Caracas/Venezuela, Distrito Capital
02.2020 - 06.2024
- MANAGER. own company
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Customer Support.
- Preparation of quotes
- Choice of suppliers, adapted to the needs of customers, according to benefit/value
- Distribution and delivery of goods
CUSTOMS AND FOREIGN TRADE
SENIAT VENEZUELA
DISTRITO CAPITAL / VENEZUELA, DISTRITO CAPITAL
05.2006 - 07.2019
- Monitored global economic conditions to determine potential risks and rewards of foreign trade initiatives.
- Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
- Conducted inventories and updated database to reflect accurate cargo information.
- Directed cargo loading to monitor even distribution of weight.
- Retrieved stored items and traced lost shipments, when necessary.
- Exceeded specific team goal by partnering with staff to share and implement best practices.
- Researched new markets, products, regulations, and competitors in the international arena.
- Prepared reports on foreign trade laws, tariffs, customs duties, and other related issues.
- Assisted clients in understanding the complexities of global supply chains and logistics networks.
- Transits - Transshipments.
- Risk Unit Analyst.
- Supervisor of Special Customs Regimes.
- Customs Post Control Prosecutor.
- Verification of compliance with national customs regulations.
- Customs Inspection and Control.
- Preparation of customs repairs and fines
- Analysis of cross-border transactions by navigating regulatory requirements in various countries.
- Provided guidance on export documentation processes such as letters of credit, invoices, bills of lading.
- Conducted research on various aspects of foreign trade including currency exchange rates, taxation policies, shipping costs and more.
- Negotiated with suppliers to obtain favorable terms and conditions for importing goods into a country or region.
- Inspected received items to reconcile against invoices to record shortages and reject damaged goods.
- Estimated freight and postal rates to track shipment costs and weights.
Education
MBA - INTERNATIONAL ECONOMIC AND INTEGRATION LAW
UCV UNIVERSIDAD CENTRAL DE VENEZUELA
CARACAS VENEZUELA01-2007
BACHELOR'S DEGREE IN FISCAL SCIENCES
Escuela Nacional De Administración Y Hacienda P.
CARACAS/VENEZUELA01-2003
MEDIUM MARKETING TECHNICIAN - MARKETING
MUNOZ TEBAR
CARACAS/VENEZUELA07-1998
Skills
- Organizational skills
- Analytical and critical thinking
- Collaboration
- Multitasking
- Customer relations
- Computer skills
- Public speaking
- Social perceptiveness
- Interpersonal communication
- Recordkeeping
- Active listening
- Microsoft Word
- Attention to detail
- Calm under pressure
- Conflict resolution
- Task prioritization
- Friendly, positive attitude
- Excellent communication
Problem-solving - Basic English
- Spanish native language
Websites
Affiliations
- Organization and assembly of special events for children (SLEEPOVERS @tee_peeland).
- Care and Attention of Helpless Older Adults (City of Orlando)
Timeline
ATENCION EN EVENTOS ESPECIALES
MY BAR SERVICES
10.2024 - Current
DIRECTOR. LEGAL REPRESENTATIVE. OWNER
INVERSIONES MUNDOFERRETERO.COM, C.A.
02.2020 - 06.2024
DIRECTOR. LEGAL REPRESENTATIVE. OWNER
TATELI INVERSIONES, C.A.
02.2020 - 06.2024
CUSTOMS AND FOREIGN TRADE
SENIAT VENEZUELA
05.2006 - 07.2019
MBA - INTERNATIONAL ECONOMIC AND INTEGRATION LAW
UCV UNIVERSIDAD CENTRAL DE VENEZUELA
BACHELOR'S DEGREE IN FISCAL SCIENCES
Escuela Nacional De Administración Y Hacienda P.
MEDIUM MARKETING TECHNICIAN - MARKETING
MUNOZ TEBAR
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