Rosario Karen
Concord,CA
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Take pride with my manager skills.
Overview
13
13
years of professional experience
Work History
Store Manager
Claire's Boutique
02.2025 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Sally Beauty
11.2021 - 02.2025
- I ensure that my store meets exceeds sales goals by overseeing all store operations with an emphasis on maintaining assigned budget, controlling expenses, growing sales, and managing inventory.
- Responsible for hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Ed specialist
Kaiser Oakland Securitas
11.2020 - 11.2021
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked and verified photo identification prior to granting facility access.
- Making sure the emergency department is safe by patrolling the area
- Assist the nurse by watching patients
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Store Manager
Motherhood/Pea in the Pod, San Francisco
10.2020 - 04.2020
- Build repeat business
- Maximize traffic by delivering an exceptional client experience
- Increased sales by [Number]% with special displays and promotions.
- Evaluated sales data and trends to identify opportunities for growth, implementing targeted marketing campaigns accordingly.
- Collaborated with other managers to develop cross-functional solutions for increased store performance.
Store Manager
Motherhood Maternity - Daly City
10.2019 - 10.2020
- Maintain store staff by recruiting, selecting, orienting and training employees.
- Build repeat business and maximize traffic by delivering an exceptional client experience.
- Ensure that visual/marketing presentation is consistent throughout the store. -Responsible for stocking
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Store Manager
Scrubs & Beyond, Concord, CA
12.2012 - 10.2019
- Maintain day to day operations in store.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintain store staff job results by coaching, counseling and disciplining employees and appraising job results.
- Offer excellent customer service to customers in store as well as group.
- Responsible for budgeting and scheduling payroll hours.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
GED -
Richmond High School
Richmond, CA06-2006
Skills
- Great communication skills
- Team-oriented
- Exceptional leader
- Accurate cash handling
- Retail inventory management
- Store opening and closing procedures
- Store operations
- Recruiting and interviewing
- Reliable
- Problem-solving
- Customer service
- Multitasking and organization
Languages
English
Timeline
Store Manager
Claire's Boutique
02.2025 - Current
Store Manager
Sally Beauty
11.2021 - 02.2025
Ed specialist
Kaiser Oakland Securitas
11.2020 - 11.2021
Store Manager
Motherhood/Pea in the Pod, San Francisco
10.2020 - 04.2020
Store Manager
Motherhood Maternity - Daly City
10.2019 - 10.2020
Store Manager
Scrubs & Beyond, Concord, CA
12.2012 - 10.2019
GED -
Richmond High School
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