Rosario Labrada
Sadler,TX
Summary
Professional with a friendly demeanor and strong organizational skills, experienced at the City of Whitesboro. Proven track record in enhancing customer satisfaction through effective problem-solving and collaboration with multiple departments. Experience in demonstrating adaptability and a commitment to efficiency in fast-paced environments.
Overview
1
1
Certification
Work History
Library Assistant (Seasonal)
City Of Whitesboro
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Organized activities for a childrens summer reading program.
- Monitored library environments to maintain safe, hazard-free settings for the children involved.
Library Assistant (Full Time)
City of Whitesboro
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Collected overdue fees and fees incurred from book damages.
- Input new patron information into a library software.
- Organized books for an annual book sale.
- Sanitized library equipment and materials after each use.
- Took every patrons body temperature to ensure safety during the Covid pandemic.
Utility Billing Clerk
City Of Whitesboro
- Simplified complex rate structures for customers through clear explanations, enhancing understanding of billed services.
- Collaborated with other departments to resolve complex billing issues, ensuring customer satisfaction.
- Reviewed incoming meter readings for accuracy before inputting data into the billing system, catching potential errors early.
- Monitored outstanding balances on a regular basis, and initiating collections efforts when necessary.
- Resolved customer complaints regarding their utility bills, fostering positive relationships between the city and its patrons.
- Contributed to the development of new policies and procedures to enhance overall utility billing operations for new clerks.
- Collected payments through ACH payments via a financial institution, and public contact.
Permit Technician
City Of Whitesboro
- Handled large volumes of incoming inquiries via phone calls, emails, or walk-in appointments professionally while managing competing demands on time effectively.
- Collaborated with other departments to address joint permit scenarios, ensuring compliance with all relevant regulations.
- Coordinated utility connections/disconnections with the Electric and Public Works departments for inspections.
- Managed electronic databases of permit applications, tracking their progress through the approval process and maintaining accurate records for future reference.
- Collected fees for building permits, contractor registrations, and licenses.
- Developed strong relationships, via mutual education, with contractors, architects, engineers, property owners ensuring smooth workflows throughout the permit process.
- Actively participated in team meetings, sharing insights, in support of the supervisor to support their work and improve overall department performance.
- Conducted guided on-site inspections to verify compliance with approved plans and permits to maintain safety standards.
- Participated in training sessions to stay current on industry trends, and changes in code requirements through the International Code Council and Building Professional Institute.
- Developed organized filing systems for both the Planning and Zoning Commission (P&Z) and Board of Adjustments (BOA) applications and meetings after reviews for completion.
- Published the necessary notices for P&Z and BOA in a timely manner after coordination with members.
- Updated department web page when necessary with CivicPlus.
- Generated reports for open records requests from the county and citizens.
Education
Grayson College
Denison, TXSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Multitasking Abilities
- Computer skills
- Organizational skills
- Calm under pressure
Certification
- Certified Permit Technician, International Code Council
- Public Information Officer Training, Federal Emergency Management Agency
Languages
Spanish
Native or Bilingual
Timeline
Library Assistant (Seasonal)
City Of Whitesboro
Library Assistant (Full Time)
City of Whitesboro
Utility Billing Clerk
City Of Whitesboro
Permit Technician
City Of Whitesboro
Grayson College
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