Rosario Mariscal
Bloomington,CA
Summary
Accomplished Client Service Representative with a proven track record at Redwood Residential Property Management, excelling in customer service and administrative support. Demonstrated expertise in data entry and adept at managing high-volume order processing with precision. Enhanced customer satisfaction through effective communication and problem-solving skills, contributing to increased loyalty and repeat business.
Overview
12
12
years of professional experience
Work History
Client Service Representative
Redwood Residential Property Management
01.2020 - Current
- Provided excellent customer service while addressing tenant maintenance requests promptly and professionally.
- Responded immediately to emergency repairs and other maintenance requests to minimize downtime.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Order Entry Clerk
Mouser Electronics Inc.
04.2018 - 07.2019
- Managed high-volume order periods effectively, maintaining accuracy under pressure.
- Collaborated with sales and warehouse teams to ensure smooth order fulfillment.
- Processed customer orders in line with established policies and procedures.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Input order information into system and updated customer accounts to document and track customer orders.
- Completed accurate order entry and data verification.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Coordinated with sales teams to resolve discrepancies, resulting in fewer errors and delays.
Order Entry Clerk
Newark Element 14
01.2017 - 03.2018
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Enhanced customer satisfaction with prompt and accurate processing of orders.
- Reduced processing errors, conducting thorough checks of order details against inventory levels.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
Inbound Call Center Representative
Tata Consultancy Services
05.2015 - 10.2016
- Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Recorded customer interactions, inquiries and comments in customer service database for traceability.
- Provided timely feedback to management regarding customer inquiries and issues.
- Escalated complex issues appropriately to management or specialized departments for further resolution when necessary.
Customer Service Representative
Teleperformance
11.2012 - 03.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Universidad De Guadalajara Preparatoria Regional
01-2012
Skills
- Call center experience
- Payment Processing
- Order Processing
- Customer Service
- Administrative and Office Support
- Data Entry
- Computer Skills
Languages
Spanish
Native or Bilingual
Timeline
Client Service Representative
Redwood Residential Property Management
01.2020 - Current
Order Entry Clerk
Mouser Electronics Inc.
04.2018 - 07.2019
Order Entry Clerk
Newark Element 14
01.2017 - 03.2018
Inbound Call Center Representative
Tata Consultancy Services
05.2015 - 10.2016
Customer Service Representative
Teleperformance
11.2012 - 03.2015
High School Diploma -
Universidad De Guadalajara Preparatoria Regional
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