Rosario Montes
Richmond,CA
Summary
Business-minded professional tackling any job task with pleasure and precision. Deliver exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
7
7
years of professional experience
Work History
Store Manager
Cupcakin' Bake Shop
Berkeley, CA
05.2022 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Prepared monthly reports on sales figures, expenses, profits.
Business Assistant
Iqbal Family
Pittsburg, CA
12.2017 - 04.2023
- Organized and maintained company files and records, ensuring accuracy and confidentiality.
- Created and modified documents using Microsoft Office Suite.
- Developed monthly financial reports for management review.
- Attended events on behalf of the organization when necessary.
- Created reports, spreadsheets and other documentation using [Software] system.
- Performed bookkeeping and completed bank deposits to assist with financial management and recordkeeping.
Lead Host
Drake Terrace Senior Living
San Rafael, CA
10.2019 - 03.2022
- Demonstrated strong organizational skills when handling multiple tasks simultaneously.
- Greeted guests upon arrival and provided them with menus.
- Assigned tables to guests, ensuring a pleasant dining experience.
- Provided friendly customer service by answering questions and responding to requests in a timely manner.
- Performed opening and closing duties such as setting up the dining area and restocking supplies as needed.
- Created a welcoming atmosphere by engaging customers in conversation throughout their visit.
Manager
Cold Stone Creamery-
Pinole, CA
06.2017 - 09.2019
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Education
High School Diploma -
Richmond High School
Richmond, CA06-2017
Skills
- Competitor Monitoring
- Store operations oversight
- Partnership Building
- Project Management
- Team Development
- Customer Service Management
- Reliable
- Documentation And Reporting
Timeline
Store Manager
Cupcakin' Bake Shop
05.2022 - Current
Lead Host
Drake Terrace Senior Living
10.2019 - 03.2022
Business Assistant
Iqbal Family
12.2017 - 04.2023
Manager
Cold Stone Creamery-
06.2017 - 09.2019
High School Diploma -
Richmond High School
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