Rosario Morel
The Bronx,NY
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
The Orchard Tailor Service Corp.
06.2018 - 10.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Updated more than 50 accounts information to maintain customer records.
Marketing Intern
Asadero Dona Pula
03.2021 - 08.2021
- Contributed to mock-ups, email campaigns, and social media content.
- Helped with planning and hosting of marketing events.
- Assisted in more than 20 projects creating written, video, and image content for marketing channels.
Retail Cashier
EXPRESS
03.2016 - 10.2016
- Worked closely with shift manager to solve problems and handle customer concerns.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Helped customers more than 50 customers complete purchases, locate items, and join reward programs.
Education
Bachelor Of Business Administration - Marketing
Lehman College of The City University of New York
The Bronx, NY06.2018
Fashion Marketing - Marketing
New York City College of Technology of The City University of New York
Brooklyn, NY06.2016
Skills
- Scheduling
- Account updating
- Data Entry
- Follow-up skills
- Administrative Support
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Marketing Intern
Asadero Dona Pula
03.2021 - 08.2021
Customer Service Representative
The Orchard Tailor Service Corp.
06.2018 - 10.2023
Retail Cashier
EXPRESS
03.2016 - 10.2016
Bachelor Of Business Administration - Marketing
Lehman College of The City University of New York
Fashion Marketing - Marketing
New York City College of Technology of The City University of New York
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