Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rosario Munoz

Coachella,CA

Summary

Professional with robust experience in guest services, ready to excel in client-facing roles. Skilled in managing front desk operations, supporting team collaboration, and adapting to changing needs. Strong expertise in communication, problem-solving, and multitasking, ensuring smooth operations and high customer satisfaction. Reliable, approachable, and results-driven, with focus on delivering exceptional service and fostering positive environment.

Overview

13
13
years of professional experience

Work History

Front Desk Associate

VI Resort
10.2023 - 11.2024
  • Greet guests at the front desk and front gate for access to the resort.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and gate engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments during check in / check outs, update status room tracker.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Collaborated with housekeeping staff to ensure seamless room transitions and availability.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Performed basic daily bookkeeping tasks.
  • Courtesy calls to guests, homeowners and airbnb rentals.
  • Weekly activities with guest and homeowners.

Sales Associate

Floor & Decor
04.2024 - 10.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Help Customers with load ins / outs of boxes of tile heavy weight.

Temporary Assistant

Riverside County DPSS
09.2021 - 03.2022
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel via email.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Completed daily logs for management review (Microsoft Team).
  • Coordinate Zoom meetings with Clients in programs.
  • Courtesy reminder calls for upcoming appointments with case worker.
  • Assist clients with their Calworks / Food stamps Application.
  • Mail out packets reminder letter of scheduled appointments.

Pizza Cook

Pizza Hut
12.2017 - 03.2022
  • Reduced food waste by efficiently managing ingredients inventory and rotating stock as needed.
  • Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.
  • Followed strict food safety guidelines to maintain a safe and sanitary kitchen, reducing the risk of health code violations.
  • Handled high-volume orders during peak times with accuracy and speed while maintaining attention to detail for each pizza creation.
  • Prepared ingredients ahead of time to promote efficiency in dish garnishing.
  • Monitored and maintained clean working areas and cooking surfaces.

Shift Leader

Pizza Hut
12.2017 - 03.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Processed orders and sent to kitchen employees for preparation.

Pizza Delivery Driver

Pizza Hut
12.2017 - 03.2020
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Maintained a clean driving record, ensuring safe and responsible transportation of food items.
  • Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
  • Completed daily pre- and post-trip vehicle inspections.
  • Delivered orders to customers to drive full satisfaction.
  • Stocked shelves and loaded orders to prepare deliveries.

Front Office Receptionist

Valley Comprehensive Medical Group
04.2016 - 05.2016
  • Maintained current and accurate medical records for patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
  • Helped patients complete necessary medical forms and documentation.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Demonstrated strong attention to detail when updating patient demographics, ensuring accurate information for proper billing and treatment purposes.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Retail Sales Associate

Goodwill
12.2012 - 12.2014
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Retail Sales Associate

Family Dollar
12.2012 - 12.2014
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated POS terminals and cash drawer balancing.
  • Managed returns and exchanges, resolving customer issues promptly and professionally.
  • Supported visual merchandising efforts by maintaining attractive displays and keeping the sales floor wellstocked.
  • Assisted in training new cashiers, improving team performance and consistency in customer service.

Assistant Manager

Little Ceasars Pizza
09.2012 - 12.2014
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Oversaw food preparation and monitored safety protocols.

Respite Worker

United Cerebal Palsy of the Inland Empire
03.2012 - 11.2014
  • Improved client well-being by providing consistent and compassionate care during respite periods.
  • Developed strong rapport with clients and their families, fostering trust and open communication.
  • Upheld strict confidentiality standards to protect the privacy of clients and their families at all times.
  • Assisted clients in completing daily activities such as grooming, bathing, feeding, and medication administration.
  • Conducted regular assessments of client progress, adjusting care plans as needed to optimize overall wellness.
  • Prepared nutritious meals, cleaned house, laundered clothing and completed shopping tasks.

Education

Medical Front Office - Medical Front Office

Mayfeild College
Cathedral City, CA
07-2017

Skills

  • Time management
  • Problem-solving skills
  • Listening skills
  • Guest relations
  • Calsaws software
  • Typing 40wpm
  • Scheduling appointments
  • HIPPA
  • Microsoft, Excel, Power Point System
  • Spanish fluency
  • Customer service
  • Training and mentoring
  • POS systems

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Floor & Decor
04.2024 - 10.2024

Front Desk Associate

VI Resort
10.2023 - 11.2024

Temporary Assistant

Riverside County DPSS
09.2021 - 03.2022

Pizza Cook

Pizza Hut
12.2017 - 03.2022

Shift Leader

Pizza Hut
12.2017 - 03.2020

Pizza Delivery Driver

Pizza Hut
12.2017 - 03.2020

Front Office Receptionist

Valley Comprehensive Medical Group
04.2016 - 05.2016

Retail Sales Associate

Goodwill
12.2012 - 12.2014

Retail Sales Associate

Family Dollar
12.2012 - 12.2014

Assistant Manager

Little Ceasars Pizza
09.2012 - 12.2014

Respite Worker

United Cerebal Palsy of the Inland Empire
03.2012 - 11.2014

Medical Front Office - Medical Front Office

Mayfeild College
Rosario Munoz