Rosario Nava
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
9
9
years of professional experience
Work History
Front Office Assistant
Piedmont Physicians Group Internal Medicine
12.2023 - Current
- Posted payments and charges to patient accounts and participated in billing processes.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
- Collect patient and client documents and information upon referral.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Patient Registration Associate
Children's Health Care of Atlanta
10.2023 - 12.2023
- Enhanced patient registration efficiency by streamlining processes and implementing electronic records management.
- Processed payments from patients for copays, deductibles, or other out-of-pocket expenses as required.
- Ensured accurate patient data collection by utilizing comprehensive intake forms and verifying information.
- Supported successful audits by maintaining thorough documentation of all registration activities in compliance with established guidelines.
- Managed high volumes of incoming calls, directing callers to appropriate departments while maintaining diplomacy and professionalism.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Scheduled 50+ daily appointments using computerized calendars.
Patient Treatment Coordinator
Walmart Health
11.2020 - 10.2023
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Delivered excellent patient experiences and direct care.
- Worked with patients to schedule tests and procedures.
- Coordinated transportation to get patients to and from medical appointments.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Medical/Dental Treatment Coordinator .
- Proficient in Epic Software and Dentrix Software.
- Presented Treatment Plans to patients.
- End of day closing.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
Front Desk Receptionist
Jones Bridge Dental Care
08.2019 - 11.2020
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Schedule, reschedule and cancel appointments for an average of 80 patients per month using Dentrix Software.
- Prepare insurance claim forms, explain benefits and outline pricing details for procedures and services.
- Verification of insurance.
- Receiving high volume of calls.
- Went over Treatment plans with patients.
Front Desk Coordinator
Dentistry For Children
06.2016 - 08.2019
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Used Dental Vision for scheduling system.
Front Desk Coordinator
My Kidz Dentist
05.2015 - 06.2016
- Scheduled appointments in computer system.
- Greeted Patients at front desk and engaged in pleasant conversations while managing check-in process.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Verified patient demographic information, copied documentation and directed to provided information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used Dentrix to maintain and update records of internal data.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Assisted with medical coding and billing tasks.
- Insurance Verification.
Education
High School Diploma -
East Coweta High School
Sharpsburg, GA05.2015
Skills
- Healthcare System Navigation
- Customer Service
- Attention to Detail
- Spanish/English Fluency
- Patient Treatment Planning
- Benefits Explanations
- Proficient in Epic Software and Dentrix Software
- Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Front Office Assistant
Piedmont Physicians Group Internal Medicine
12.2023 - Current
Patient Registration Associate
Children's Health Care of Atlanta
10.2023 - 12.2023
Patient Treatment Coordinator
Walmart Health
11.2020 - 10.2023
Front Desk Receptionist
Jones Bridge Dental Care
08.2019 - 11.2020
Front Desk Coordinator
Dentistry For Children
06.2016 - 08.2019
Front Desk Coordinator
My Kidz Dentist
05.2015 - 06.2016
High School Diploma -
East Coweta High School
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