Summary
Overview
Work History
Education
Skills
Accomplishments
Temporary Projects
Timeline
Generic

MARIA ROSARIO PRADO

Carrollton

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.

Overview

17
17
years of professional experience

Work History

Admissions Specialist

Dallas College
Dallas
08.2021 - Current
  • Assisted applicants with admissions packet and served as point of contact throughout admissions process.
  • Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
  • Answered phones, called prospects and handled initial email contacts for Dallas College admissions applicants
  • Completed admissions duties with timeliness and accuracy.
  • Communicated with students to explain application process and answer questions.
  • Reviewed and verified data on all submitted documentation
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking students.
  • Communicated with management when customer issues escalated and worked to find resolutions.

Learning Laboratory Specialist

Brookhaven College
Farmers Branch
02.2017 - 08.2021
  • Knowledgeable about and can clearly represent own area of responsibility, seeking new knowledge and tools to advance objectives of organization
  • Cultivate alliances across internal and external boundaries to build and maintain strong working relationships
  • Protect privacy and confidentiality of employees, students, and others
  • Create work environment that embraces, appreciates, and values diversity
  • Enabled employees and students to grow and succeed through positive feedback and instruction
  • Maintain consistent and positive customer relations, responding to internal/external customer inquiries efficiently and timely
  • Gather, compile, and analyze data and prepare reports as requested
  • Detail oriented with ability to manage multiple assignments and projects, create detailed actions plans, as well as ability to adapt to changing priorities, deadlines, and directions
  • Manage the lab budget
  • Make decisions that are based on thorough analysis of issues and use sound judgment
  • Maintained confidentiality of all student information to conform to FERPA, internal and other regulatory standards
  • Kept laboratory equipment clean and in good working order for optimal functionality and longevity
  • Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys
  • Used technology (eStudias) to record learning lab hours for over 250 students, and reported results using excel
  • Monitored and updated student printing accounts on Papercut.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Set and oversaw quality assurance guidelines for laboratory work.

Instructional Coordinator

12.2016 - 01.2017
  • Provide guidance and leadership in delivery of services based on functional area of focus ensuring that district initiatives are met
  • Follow and train staff on policies and procedures that affect students and/or employees, applying them fairly and consistently; ensure compliance with local, state and federal laws and regulations; and apply best practices that are in direct support of overall district vision and mission goals
  • Kept laboratory equipment clean and in good working order for optimal functionality and longevity.

Administrative Assistant II

09.2014 - 12.2016
  • Supported division that included 9 full time faculty, over 30 adjuncts, over 100 ESOL classes, and over 60 language classes
  • Served as department liaison assisting students, faculty, staff, and other internal/external stakeholders
  • Prepared reports, maintained records, evaluated transcripts which included graduate and undergraduate course work, and prepared new adjunct credential files for the credentialing committee to review
  • Utilized Student Information System (Colleague) to access data, develop spreadsheets, maintain records, update information, review, and generate reports
  • Performed data entry, scanning, developed spreadsheets, and maintained electronic and hard copy records and filing systems
  • Coordinated logistics and catering arrangements for events such as visits from foreign partner schools, luncheons, and dean hosted meetings
  • Aided and provided guidance to students, faculty, and staff in resolving administrative issues
  • Handled emergencies including safety and security issues in accordance with college and district policies
  • Coordinated information and document flow between dean, department chairs, instructors, and other departments
  • Handled employee sensitive information, completed new hire set up, and explained policies and procedures
  • Coordinated work schedules, assigned duties and assignments, established deadlines, and supervised activities of departmental part time staff
  • Consulted with other departments to evaluate service needs and quality of services provided by the department
  • Assisted faculty with technical issues and offered training and support with outlook, eConnect, and eCampus
  • Created class schedules, contracts, and updated information in Datatel system.

Administrative Assistant

04.2011 - 08.2014
  • Served as office primary customer service person offering help to students, faculty, staff, and public as necessary
  • Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
  • Arranged rapid office equipment repair and maintenance with vendors
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel, and ground transportation
  • Monitored the division dean's work calendar, scheduled appointments, and meetings.

College Financial Aid Advisor

08.2011 - 09.2011
  • Helped individuals complete physical and electronic paperwork such as FAFSA
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities
  • Counseled students and parents about financial aid options and program details
  • Assisted Financial Aid department in bringing down the 25% backlog

Adjunct Faculty

01.2011 - 05.2011
  • Designed and distributed feedback forms to continually improve teaching ability and develop stronger connection with students
  • Worked closely with Spanish department lead to develop and implement Spanish Conversation Partners curriculum to improve learning and student performance
  • Used Microsoft Excel to keep accurate records of students' attendance and grades.

Department Assistant IV

11.2008 - 04.2011
  • Monitored inventory of departmental supplies and replenished items as needed to enable normal operations
  • Maintained departmental personnel records and recorded adjustments and additions to keep updated files
  • Typed and distributed correspondence to internal and external partners to maintain good communications flow
  • Managed multi-line phone system

TEMPORARY
08.2020 - 05.2021
  • Excellence in Teaching and Learning, Trained faculty and answered questions concerning technology such as eCampus, Teams, Collaborate Ultra and other Microsoft apps
  • Translated student tutorials to Spanish.

BHC Online Team
04.2020 - 08.2020
  • Assisted faculty with accessibility issues in their online courses
  • Learned required tasks to maximize performance
  • Maximized productivity by keeping detailed records of daily progress, identifying, rectifying areas for improvement.

BHC Accessibility Champions
11.2019 - 04.2020
  • Took on additional job duties, including learning accessible authoring practices, and markups
  • Developed strong relationships with coworkers and managers
  • Pursued learning opportunities to advance knowledge

Education

Masters level - Education Administration; Business Administration & Management

Dallas Baptist University

Certificate: Operations Management and Supervision - undefined

Northlake College

Bachelor’s Degree - Healthcare Management

Dallas Baptist University

Associate of Science - General Studies

Brookhaven College

Skills

  • Flexible and Adaptable
  • Active Listening
  • Multitasking Abilities
  • Organization and Time Management
  • MS Office
  • Attention to Detail
  • Planning and Coordination
  • Written Communication
  • Self-Motivated
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Interpersonal Communication
  • G-Suite
  • Decision-Making
  • Data Entry

Accomplishments

  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] through effectively helping with [Task].
  • Documented and resolved [Issue] which led to [Results].

Temporary Projects

Volunteered to work with Shani Suber

Timeline

Admissions Specialist

Dallas College
08.2021 - Current

TEMPORARY
08.2020 - 05.2021

BHC Online Team
04.2020 - 08.2020

BHC Accessibility Champions
11.2019 - 04.2020

Learning Laboratory Specialist

Brookhaven College
02.2017 - 08.2021

Instructional Coordinator

12.2016 - 01.2017

Administrative Assistant II

09.2014 - 12.2016

College Financial Aid Advisor

08.2011 - 09.2011

Administrative Assistant

04.2011 - 08.2014

Adjunct Faculty

01.2011 - 05.2011

Department Assistant IV

11.2008 - 04.2011

Masters level - Education Administration; Business Administration & Management

Dallas Baptist University

Certificate: Operations Management and Supervision - undefined

Northlake College

Bachelor’s Degree - Healthcare Management

Dallas Baptist University

Associate of Science - General Studies

Brookhaven College

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MARIA ROSARIO PRADO