Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
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Rosario Ragusa

Montrose,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Loan Officer Assistant & Realtor

Huntington Group
02.2021 - 11.2023
    • Tasks also were to create Grant Deed's, Deed of Trust, and Interposal Transfer Deeds.
    • Communicated with customers daily to request information and complete paperwork.
    • Assembled important paperwork and disclosures for borrower.
    • Assisted in resolving customer complaints, following procedures to find mutually beneficial solutions
    • My duties were to assist in multiple deals at once, organizing, remaining client relationships, and assisting in closing over $20,000,00 in Mortgage loans, extreme specific detail in each deal, real time data tracking of our current pipeline, follow up with previous clients, and generate new deals
    • Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.

Flip Book Set up

Flipbook Frenzy
01.2019 - 03.2020
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Team Leader

Del Taco
02.2018 - 05.2019
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Managed over 300 orders a daily shift.

Crew Member

Mc Donalds
01.2018 - 10.2018
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Cleaned and maintained all areas of restaurant to promote clean image.


Education

Bachelors In Sociology - Sociology

California State University of Northridge
Northridge
12.2024

Associate of Arts - Sociology

Glendale Community College
Glendale, California
06.2022

High School Diploma -

Clark Magnet High School
Glendale, CA
06.2018

Skills

  • Cash Handling
  • Relationship Building
  • Organizational Skills
  • 110 Words Per Minute Typing
  • Cash Register Operation
  • Customer Service
  • Sales Expertise
  • Conflict Resolution
  • Cash Drawer Balancing
  • Time Management Skills
  • Guest Inquiries
  • Point-Of-Sale System Operation
  • Clerical Support

Awards

Active Real Estate SalesPerson License Los Angeles 2014 Marathon Runner

Certification

  • Certificate of Completion MLO 20-hour SAFE mortgage educational course
  • Licensed Real Estate Salesperson DRE #02138644


Timeline

Loan Officer Assistant & Realtor

Huntington Group
02.2021 - 11.2023

Flip Book Set up

Flipbook Frenzy
01.2019 - 03.2020

Team Leader

Del Taco
02.2018 - 05.2019

Crew Member

Mc Donalds
01.2018 - 10.2018

Bachelors In Sociology - Sociology

California State University of Northridge

Associate of Arts - Sociology

Glendale Community College

High School Diploma -

Clark Magnet High School

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Rosario Ragusa