Rosario Ramirez

Maintain and repair the HFC cable plant.

• Perform preventative maintenance, replace parts, and components to maintain proper HFC plant operation.
• Fluent with Lighthouse, Genasis, Pathtrak, Scope, Continuity, Microsoft Office, Magellan, and Prism.
• First in line carrying out node splits and new node installations to alleviate network congestion.
• Worked closely with other departments in order to complete daily tasks.
• The tools used are a voltmeter, an optical fiber scope, a TDR, an OTDR, an optical power meter, a cable locator, Quiver, and a One Expert 630 (ONX).

Install, Upgrade, Downgrade and Troubleshoot customer services. Perform payment collections and disconnect of accounts. Helped train new hires as a mentor and work on escalated service issues.

• Received Spectrum Superstar Award 2017

Managed Three Major properties located in San Fernando Valley.

• promptly leased all available vacant units.
• prepared work orders for MDU repairs and upgrades
• Collected lease payments and processed necessary documents.
• worked in a fast paced environment and succeeded in highly stress situations.

Emergency Medical Technician

• performed basic life support for anyone in need
• First responder
• quickly promoted to field training officer
• Trained and supervised all new hired EMTs for company's two major locations including Los Angeles, CA and Glendale, CA