Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rosario Riojas

Corpus Christi,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

15
15
years of professional experience

Work History

Personal Banker

American Bank
03.2024 - 11.2024
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Enhanced client retention with proactive follow-ups and timely resolution of account issues.

Assistant Manager

Oceana Luxe Medspa
08.2021 - 02.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.

Sales Associate

James Avery Artisan Jewelry
02.2017 - 08.2021
  • Maintained store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Sales Associate

Champs Sporting Goods
01.2010 - 08.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

Associate Of Applied Business - Finance

Del Mar College
Corpus Christi, TX

Diploma -

Mary Carroll HighSchool
Corpus Christi, TX
06.2012

Skills

  • Customer satisfaction
  • Attention to detail
  • Positive attitude
  • Cross-selling products
  • Sales strategy
  • Fluent bilingualism
  • Time management
  • Multitasking and organization
  • Empathy and patience
  • Team collaboration
  • Active listening
  • Verbal and written communication
  • Flexibility and adaptability
  • Technical troubleshooting
  • Conflict resolution
  • Workflow management
  • Telephone etiquette
  • Strong interpersonal skills

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Personal Banker

American Bank
03.2024 - 11.2024

Assistant Manager

Oceana Luxe Medspa
08.2021 - 02.2024

Sales Associate

James Avery Artisan Jewelry
02.2017 - 08.2021

Sales Associate

Champs Sporting Goods
01.2010 - 08.2016

Associate Of Applied Business - Finance

Del Mar College

Diploma -

Mary Carroll HighSchool

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Rosario Riojas