Rosario Rivera
Running Springs
Summary
Creative and ambitious graduate with a deep knowledge in Social/Behavioural Sciences - with emphasis in Social Psychology, Communications, and Mass Media. Motivated and interested in leveraging degree and professional skills to significantly contribute to an organization’s growth and success and gain meaningful experience.
Overview
6
6
years of professional experience
Work History
Uber Driver
Uber
Los Angeles, CA
01.2019 - 03.2020
- Navigated routes efficiently, ensuring timely passenger arrivals and departures.
- Provided exceptional customer service, addressing passenger inquiries and concerns promptly.
- Maintained vehicle cleanliness and safety standards through regular inspections and maintenance checks.
- Leveraged GPS technology to optimize route planning and reduce travel times.
- Assisted passengers with luggage, enhancing overall ride experience and satisfaction.
- Adapted to changing traffic patterns and weather conditions, ensuring safe transportation at all times.
- Mentored new drivers on best practices for customer service and safety protocols.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Enhanced rider satisfaction by providing clean, safe, and friendly traveling environment.
- Achieved top driver status with consistent positive feedback from clients.
Founder
Holisticated
03.2017 - 2019
- Successfully launched brand/blog through social media accounts. Grew Instagram following to over 3,000 followers within first quarter. Engagement rate of 300+ likes, 17+ comments per post. Over 60,000 likes cumulatively / 250 posts. Maintained strong connections through written communications and fostered a sense of brand identity through consistent interactions with followers.
- Established innovative business strategies to drive growth and enhance market presence.
- Led cross-functional teams to optimize operational efficiency and streamline processes.
- Analyzed market trends to inform product development and strategic planning initiatives.
- Spearheaded marketing campaigns that increased brand awareness and customer engagement.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Guided team members through periods of change by providing clear communication on expectations and objectives moving forward.
- Conducted target market research to scope out industry competition and identify advantageous trends.
Assistant Florist
Orchids Little Secret Boutique
04.2018 - 12.2018
- Helping to prepare flowers and create arrangements that celebrate and commemorate everything from baby showers and births to weddings, anniversaries and funerals. Tasks included: creating small arrangements, cleaning and preparing flowers and greens, cleaning the shop, organizing store merchandise, performing administrative tasks such as taking orders, making follow-up calls, arranging deliveries and helping type proposals.
- Collaborated with team to manage inventory and maintain freshness of flowers.
- Provided exceptional customer service, ensuring client satisfaction with floral selections.
- Coordinated deliveries, ensuring timely arrival of orders to clients' locations.
- Ensured quality control by properly caring for flowers, plants, and other merchandise according to industry standards.
- Maintained cleanliness throughout the workspace to create an inviting environment for both employees and patrons alike.
Songwriter
KINGDM
12.2015 - 03.2018
- Creation of melodies and lyrics, working closely in studio with KINGDM, an up-and-coming pop-artist with critical acclaim, over 50 million streams online and radio plays from Beats 1, BBC Radio 1, and KCRW.
- Composed original lyrics and melodies for diverse musical genres, enhancing emotional connection with audiences.
- Collaborated with producers and musicians to refine songs, ensuring alignment with artistic vision and market trends.
- Conducted brainstorming sessions to generate innovative song concepts, fostering creativity within collaborative environments.
- Established strong relationships with music publishers and artists, facilitating successful song placements in various media outlets.
Music Coordinator
Why Oh Why Music LLC
10.2015 - 10.2017
- Managing a team of composers to work on continuous and one-time projects for Film and Television, working with budgets and numbers, creating and maintaining accurate spreadsheets to keep track of all music orders and their statuses, keeping a pleasant and professional environment for both the client as well as composers.
- Coordinated music licensing agreements to ensure compliance and timely execution.
- Managed scheduling and logistics for recording sessions, enhancing workflow efficiency.
- Developed relationships with artists and producers to facilitate collaboration on projects.
- Established strong relationships with industry professionals, expanding network and opportunities for collaboration.
- Maintained a comprehensive database of music resources, streamlining the selection process for clients'' needs.
Host
AirBnb
05.2016 - 06.2017
- Organization and preparation of house for guests arrival, providing accurate and helpful information about surrounding area, before arrival, greeted guests and assigned keys, assistance with any special needs or requests, maintained a pleasant and cheerful environment for guests during their stay, ensured guest privacy and managed any issues or complaints professionally and with understanding.
- Managed guest check-in and check-out processes, ensuring seamless transitions for all visitors.
- Coordinated communication between guests and service providers to enhance overall experience.
- Trained new hosts on best practices for customer engagement and conflict resolution strategies.
- Oversaw property maintenance schedules, ensuring high standards of cleanliness and functionality.
- Analyzed guest reviews to identify trends, informing strategy adjustments for improved satisfaction rates.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Restaurant Team Member
Oo Kook Korean BBQ
Los Angeles, CA
03.2014 - 05.2015
- Delivered exceptional customer service in fast-paced environment.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Ensured cleanliness and organization of dining area for optimal guest experience.
- Implemented strategies to improve order accuracy and reduce wait times.
- Assisted in resolving customer complaints swiftly to enhance satisfaction ratings.
- Monitored food safety protocols to uphold health standards consistently.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
Education
Bachelor of Arts - Sociology
University of California, Los Angeles
Los Angeles, CA06.2016
A.A. - Psychology, A.A., Social Sciences
Santiago Canyon College
Orange, CA06.2013
Diploma - undefined
Valencia High School
Placentia, CA06.2010
Skills
Exceptional Writing skills, and ability to type at very efficient speed
Relationship building: establishing and developing ongoing business relationships with clients with professionalism and empathy
Gifted with natural interpersonal and people-management skills, utilizing my social psychology knowledge to this advantage
Absolute perfectionist when it comes to my work
Verbal and Nonverbal Communication- picking up on cues that others may not see in order to provide the best feedback and service; highly effective and developed written communication
Cashier and Cash handling experience
Attention to Detail in my work and skill set
Efficiency and Multitasking in Dynamic and Fast Paced Environment
Languages : English (native), Spanish (native), Italian (fluent)
Proficient in Microsoft Office / Google documents
Online Research
Digital Imaging: Adobe Photoshop, Illustrator, Canva, etc
Creative Problem Solving
Customer service
Communication skills
Safety protocols
Relationship building
Time management
Team collaboration
Social media marketing
Inventory management
Conflict resolution
Cash handling
Scheduling logistics
Event coordination
Languages
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Uber Driver
Uber
01.2019 - 03.2020
Assistant Florist
Orchids Little Secret Boutique
04.2018 - 12.2018
Founder
Holisticated
03.2017 - 2019
Host
AirBnb
05.2016 - 06.2017
Songwriter
KINGDM
12.2015 - 03.2018
Music Coordinator
Why Oh Why Music LLC
10.2015 - 10.2017
Restaurant Team Member
Oo Kook Korean BBQ
03.2014 - 05.2015
A.A. - Psychology, A.A., Social Sciences
Santiago Canyon College
Diploma - undefined
Valencia High School
Bachelor of Arts - Sociology
University of California, Los Angeles