Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
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Rosario Rodriguez Gonzalez

Inglewood

Summary

Customer service professional with proven track record in leading counter operations and ensuring smooth customer interactions. Known for strong team collaboration and results-driven approach. Reliable and adaptable, excelling in dynamic environments with skills in customer service and problem-solving.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Gift Shop Associate

Paramount Studio Store
03.2025 - Current
  • Delivered exceptional guest service to domestic and international visitors in a high-traffic, tourism-driven retail environment
  • Operated POS systems efficiently, handling cash, credit card, and mobile payments with accuracy and professionalism
  • Maintained knowledge of licensed film and television merchandise (e.g., apparel, collectibles, souvenirs) to assist customers and drive sales
  • Restocked and organized inventory, ensuring popular and seasonal items were well presented and fully stocked
  • Assisted in receiving and tagging new merchandise, including exclusive studio-branded items
  • Maintained a clean, safe, and welcoming shopping environment in compliance with studio brand standards

Drink Specialist Trainer/Host

Erewhon Market
04.2022 - 02.2025
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly and effectively.
  • Trained staff on best practices and operational procedures to enhance team performance and service quality.
  • Created and documented innovative smoothie recipes to enhance the beverage menu and promote customer satisfaction.
  • Managed inventory levels to ensure optimal stock availability and minimize waste across all product lines.
  • Educated clients on health and wellness topics, empowering them to make informed lifestyle choices.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Supervisor Barista/Cashier

Coffee Bean and Tea Leaf
02.2016 - 04.2022
  • Consistently delivered exceptional customer service, ensuring guests received their desired beverages.
  • Promoted coffee drinks, equipment, and supplies, leveraging in-depth product knowledge to drive sales.
  • Maintained a clean and organized store environment, including equipment and hot/cold stations.
  • Managed inventory, restocked coffee equipment and pastry cases, and rotated milks regularly.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Prep Cook/Host/Server

Best Western Royal Palace Inn & Suites
04.2019 - 02.2020
  • Prepared ingredients and cooking stations for head chefs, ensuring efficient service.
  • Maintained kitchen cleanliness, sanitation, and organization, adhering to high standards.
  • Demonstrated knowledge of ingredient shelf life, quality, and nutritional content.
  • Provided exceptional customer service, greeting guests and managing table assignments.

Cashier/Sales Associate

JoAnn Fabrics
04.2012 - 10.2015
  • Provided exceptional customer service, promoting loyalty programs and ensuring a positive shopping experience.
  • Managed cash, credit, and debit transactions with accuracy, applying coupons and discounts as needed.
  • Assisted the receiving team with unloading merchandise and restocking shelves.
  • Demonstrated attention to detail on the sales floor, ensuring merchandise was properly displayed and faced.

Education

Bachelor of Arts - Business Management

Ashford University
San Diego, CA
10.2021

Skills

  • Efficient multitasking
  • Customer engagement
  • Health and safety compliance
  • Allergen awareness
  • Product knowledge
  • Customer service excellence
  • Cleanliness and sanitation
  • Cash handling proficiency
  • Order taking accuracy
  • Work ethic and integrity
  • Payment processing
  • Basic math
  • Cash handling accuracy
  • Returns and exchanges
  • POS system operation

Certification

SERV Safe

LANGUAGES

English - Native or Bilingual
Spanish - Full Professional

Timeline

Gift Shop Associate

Paramount Studio Store
03.2025 - Current

Drink Specialist Trainer/Host

Erewhon Market
04.2022 - 02.2025

Prep Cook/Host/Server

Best Western Royal Palace Inn & Suites
04.2019 - 02.2020

Supervisor Barista/Cashier

Coffee Bean and Tea Leaf
02.2016 - 04.2022

Cashier/Sales Associate

JoAnn Fabrics
04.2012 - 10.2015

Bachelor of Arts - Business Management

Ashford University

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