Rosario Ruiz
San Diego,California
Summary
Accomplished Program Specialist with a proven track record at Neighborhood House Association, enhancing client satisfaction and streamlining enrollment processes. Expert in data entry and exceptional communication, I have significantly improved data accuracy and fostered strong client relationships. My ability to coordinate across departments and conduct detailed client interviews stands out, driving efficiency and compliance.
Overview
12
12
years of professional experience
Work History
Program Specialist- CDE
Neighborhood House Association
06.2023 - Current
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Developed and maintained accurate records of programs and services.
- Facilitated communication between clients and other service providers.
- Updated, entered, and reviewed customer data.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Managed accurate recordkeeping of student information and application documents, ensuring compliance with regulations.
- Improved data accuracy, meticulously maintaining and updating applicant records.
- Coordinated with multiple departments to streamline enrollment process, making it more efficient.
Program Assistant- Early Head Start
Neighborhood House Association
07.2017 - 05.2023
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Supported planning and coordination of Early Head Start program and associated activities.
- Implemented centralized record-keeping system to improve overall data accuracy and accessibility for team members.
- Prepared clearly written and formatted documents and reports.
- Managed both digital and physical filing systems and retrieved documents as required.
- Facilitated training sessions for new staff, ensuring high level of program delivery.
- Maintained accurate and up-to-date program databases, ensuring easy access to critical information for decision-making.
- Completed daily logs for management review.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Trained and supervised employees on office policies and procedures.
- Increased customer service success rates by quickly resolving issues.
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
Social Services Assistant
Neighborhood House Association
01.2013 - 06.2017
- Streamlined administrative processes by implementing efficient record-keeping systems and data management techniques.
- Enhanced client satisfaction by providing timely and accurate information on available social services programs.
- Developed and delivered training sessions for volunteers, increasing their understanding of the social services sector and equipping them to better support clients.
- Maintained accurate records of client interactions and progress towards goals, ensuring effective service delivery.
- Participated in ongoing training opportunities, staying current on best practices within the field of social services.
- Assisted with the development of policy and procedure documentation, ensuring organizational compliance with regulatory requirements.
- Served as a liaison between clients and external agencies, advocating for their needs and promoting effective communication.
- Secured housing, medical care, and employment for clients by collaborating with various community agencies.
- Contributed to program evaluations by tracking client outcomes and providing feedback on areas for improvement.
- Developed manual providing information on community resources across county available to families and children.
Education
Bachelor of Arts - Early Children Education
National University
La Jolla, CA09-2017
Skills
- Exceptional communication
- Customer service expertise
- Data entry skills
- Applicant screening
- Client relationship building
- Telephone and email skills
- Customer follow-up
- Client interviews
- Records maintenance
- Time management
- Customer service
- Teamwork
- Data entry
Languages
Spanish
Elementary
Timeline
Program Specialist- CDE
Neighborhood House Association
06.2023 - Current
Program Assistant- Early Head Start
Neighborhood House Association
07.2017 - 05.2023
Social Services Assistant
Neighborhood House Association
01.2013 - 06.2017
Bachelor of Arts - Early Children Education
National University
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