Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
READING, DANCING
Timeline
Generic

ROSARIO SALDANA

Hawthorne,CA

Summary

With a proven track record at FETTERS MANAGEMENT, I excel in delivering compassionate care and complex problem-solving, enhancing client satisfaction and wellness. Renowned for exceptional meal preparation and patient companionship, my approach boosts client well-being, evidenced by a significant increase in positive feedback. My dedication to professional development and patient support sets me apart in the caregiving field. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Caregiver

FETTERS MANAGMENT
06.2015 - 11.2023
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted patients with self-administered medications.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Maintained entire family's schedule and organized events.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Completed regular check-ins and progress report for each client.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Assisted with daily living activities, running errands, and household chores.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Scheduled daily and weekly care hours for client caseload.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Recorded status and duties completed in logbooks for management.
  • Liaised with key accounts to deliver targeted administrative household support.

CUSTOMER SERVICE

HERTZ CORPORATION
06.1986 - 02.2009
  • Provided extraordinary customer service to clients.
  • Built lasting relationships with clients through outstanding customer service interactions.
  • Provided excellent customer service to exceed customer expectations.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Earned [Title] recognition for providing excellent customer service.
  • Collaborated with customer service personnel to optimize outbound efforts.
  • Provided exceptional customer service to clients, responding to questions effectively.
  • Developed customer service processes to improve customer satisfaction.
  • Increased client satisfaction by providing excellent customer service.
  • Coached call center staff through challenging customer service issues.
  • Kept accurate records to document customer service actions and discussions.
  • Oversaw customer service team training and development.
  • Provided comprehensive customer service to drive client satisfaction.
  • Displayed very good communication and customer service skills.
  • Greeted customers and provided outstanding customer service.
  • Answered inquiries and provided superior customer service to clients.
  • Worked with customer service to handle escalated customer issues.
  • Maintained standards of quality, timeliness, productivity and customer service.
  • Used excellent customer service skills in addressing passengers' needs.
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Built positive relationships with customers by providing exceptional customer service.
  • Met sales goals by offering excellent customer service.

Education

High School Diploma -

SANTA ANA
LIMA PERU
12.1976

Skills

  • Mobility Assistance
  • Meal Preparation
  • Patient Companionship
  • Chronic Disease Management
  • Compassionate Care
  • Dependable and Responsible
  • Complex Problem-Solving
  • Time Management
  • Emotional Support
  • End of life care
  • Heavy Lifting
  • Respectful and Compassionate
  • Personal Hygiene Assistance
  • Multitasking and Organization
  • Medical Records Management

Accomplishments

I'M A HARDWORKING AND COMPETITIVE PERSON.

Certification

  • PCW - Personal Care Worker
  • PCA - Personal Care Aide

READING, DANCING

I ENJOY READING DIFFERENT CAIN THE BOOKS SPECIAL NOVELS AND LIKE TO DANCE SALSA MUSIC,

Timeline

Caregiver

FETTERS MANAGMENT
06.2015 - 11.2023

CUSTOMER SERVICE

HERTZ CORPORATION
06.1986 - 02.2009

High School Diploma -

SANTA ANA

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ROSARIO SALDANA