Rosario Suarez
Auburndale,FL
Summary
Seeking a challenging position that utilizes my skills, enriches my knowledge and gives me a chance to be a part of a team that contributes towards the growth of the organization. As a dedicated self-employed and owner , I leveraged my bilingual abilities and business management acumen to enhance customer satisfaction significantly. My strong work ethic and adaptability resulted in increased repeat business and referrals, showcasing my commitment to excellence and client relationships.
Overview
23
23
years of professional experience
Work History
Owner Cleaning Company
Soleil Pro Cleaning-Self-employed
04.2020 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Enhanced cleanliness standards by consistently maintaining a well-organized and sanitized work environment.
- Ensured positive client experiences by delivering timely, high-quality cleaning services tailored to their needs.
- Assisted with inventory management, tracking supplies usage, and reordering when necessary to prevent shortages.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Mopped and vacuumed floors to remove residue and restore finished appearance.
House Cleaning
Self-employed
03.2001 - Current
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to professional house cleaning checklist.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Returned emptied garbage receptacles to proper locations.
Education
GED -
El Redentor Educative Center
4311 W Waters Ave Tampa, FL 3361412.2019
Skills
- Strong work ethic
- Bilingual in Spanish and English
- Adaptability
- Business Management
- Customer Service
- Problem-Solving
- Teamwork
- Organization skills
- Workload prioritization
- Workplace safety awareness
Timeline
Owner Cleaning Company
Soleil Pro Cleaning-Self-employed
04.2020 - Current
House Cleaning
Self-employed
03.2001 - Current
GED -
El Redentor Educative Center
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