Rosario Villalobos
Mattawa,WA
Summary
Accomplished Dental Patient Coordinator and Call Center Technician at Columbia Basin Health Association, adept in insurance verification and electronic records management. Demonstrated excellence in customer service by enhancing front office efficiency and maintaining strict patient confidentiality. Skilled in team collaboration and committed to continual improvement, significantly contributing to patient care and support.
Overview
12
12
years of professional experience
Work History
Dental Patient Coordinator
Columbia Basin Health Association
04.2010 - 06.2017
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Worked with patients to schedule tests and procedures.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
- Trained new staff on filing, phone etiquette and other office duties.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Call Center Technician
Columbia Basin Health Association
06.2005 - 04.2010
- Met customer call guidelines for service levels, handle time and productivity.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Helped Patients with medical/Dental appointments
Education
High School Diploma -
Othello High School
Othello, WA06-2004
Skills
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Office administration
- Patient care and education
- Customer service
- Patient registration
- HIPAA compliance
Languages
Spanish
Native or Bilingual
Timeline
Dental Patient Coordinator
Columbia Basin Health Association
04.2010 - 06.2017
Call Center Technician
Columbia Basin Health Association
06.2005 - 04.2010
High School Diploma -
Othello High School
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