Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rosario Villeda

Grand Rapids,MI

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

OB Technician

Corewell Health
01.2025 - Current
  • Maintained accurate medical records to ensure proper documentation of patient history and treatment plans.
  • Managed workflow in busy labor and delivery units while prioritizing urgent cases effectively.
  • Assisted physicians with cesarean sections, ensuring optimal outcomes for both mother and child.
  • Cleaned and sterilized instruments, equipment and surfaces.

Unit Secretary

Corewell Health
05.2022 - 01.2025
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
  • Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.

Customer Service Representative

Amway
11.2020 - 11.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Godwin Heights High School
Wyoming, MI

Skills

  • Pre-and Post-operative care
  • Patient care
  • Customer service
  • Critical thinking

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

OB Technician

Corewell Health
01.2025 - Current

Unit Secretary

Corewell Health
05.2022 - 01.2025

Customer Service Representative

Amway
11.2020 - 11.2021

Godwin Heights High School

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Rosario Villeda