Summary
Overview
Work History
Education
Skills
Work References
References
Accomplishments
Languages
References
Timeline
Generic
Rosario Geraldina Robinson

Rosario Geraldina Robinson

Duncanville,TX

Summary

I am from Guatemala and have been living in the DFW metroplex with husband, who is a US citizen and disable veteran. I am equally fluent in both English and Spanish my native language. I have a Bachelor’s and Master’s degree in Business Administration from a US university. I already have my work authorization to work in the US and over 15 years of experience working with non-profit organizations: also have a lot of experience in leading and managing projects of different kind, to the benefit of different audiences to improve themselves. I enjoy very much working with teams, teaching and training people so they can improve their knowledge and skills, and intellectually grow in their careers. I also been owner of a little on-line store, so I have a lot of experience in e-commerce and customer service, giving the customers an incredible experience while purchasing in our store. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Diligent National Director with over 10 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation. Talented in overseeing cost control, loss prevention and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.

Overview

19
19
years of professional experience

Work History

National Director

Operation Blessing Guatemala
Guatemala, CA, Guatemala
07.2012 - 04.2023
  • Manage the operational functions and program strategy for Operation Blessing Guatemala, under the board of directors of Operation Blessing Guatemala and the guidance of Operation Blessing Headquarters in the United States
  • Monitor and analyze the potential humanitarian need and create a development strategy for impact/outcomes, for locations where Operation Blessing is working in Guatemala
  • Manage a team of professionals consisting of administrative, programmatic, warehouse, finance, and media staff
  • Ensure all programs maintain compliance with donor rules, regulations and reporting guidelines and deadlines, including Operation Blessing headquarters in the U.S
  • Develop and execute in country fundraising and gift-in-kind initiatives annually to allow for budget and program growth which includes securing financial support from individuals, foundations and corporations, as needed
  • Prepare and manage an annual budget for administrative and programmatic activities, working with finance department to track variances, operational effectiveness, and assess changes as needed
  • Oversee accounting and financial practices ensuring that they are carried out in the OB Guatemala office with proper compliance to all Operation Blessing policies and procedures, and manuals, and as required by Guatemala laws and regulations
  • Oversee data collection methods to ensure programs achieve their goal and desired outcomes, and oversee the reporting back to Operation Blessing Headquarters, including weekly reporting of activities, and monthly statistics
  • Support program managers with ways to establish self-sustainable programs and projects by creating partnerships with local community leaders, churches, and NGOs
  • Oversee all aspects of warehousing and inventory, including reception of containers, custom clearing processes, Institution selection process, distributions and approvals in Salesforce
  • Review and approve each proposal for the execution of humanitarian programs and projects, ensuring they fit strategic goals, before they are presented to Headquarters for approval
  • Conduct field visits on a regular basis to each programmatic area to check progress, and provide field support and suggestions, as well as to represent Operation Blessing Guatemala at major activities and events, including being on camera for production of fundraising media
  • Represent Operation Blessing Guatemala in communications with television media, and donors, as requested by Headquarters
  • Hire necessary staff to accomplish OB's mission and objectives, find ways to motivate them, and evaluate performance
  • Oversee media staff to ensure monthly story goals are being met and representing all programs, and monitor that media and donor content is fulfilled within deadlines with a sufficient flow of assets and stories to Headquarters
  • Oversee Superbook staff in country to incorporate activities and events alongside Operation Blessing programs, as well as fostering the integration of the gospel into programmatic efforts by building partnerships with churches and pastors
  • Providing leadership and professional development to staff, to foster an efficient and healthy team, in collaboration with Operations Director.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Served as primary contact point between organization's headquarters and regional offices across the nation.
  • Created reports on program outcomes for senior management and funders as needed.
  • Managed and coordinated the work of a team of regional directors in various parts of the country.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Developed and implemented national strategies to increase organizational capacity, improve service delivery, and expand public outreach.
  • Facilitated strategic planning sessions and facilitated discussions among stakeholders regarding policy issues.
  • Assigned work and monitored performance of project personnel.
  • Delegated work to staff, setting priorities and goals.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Proposed or approved modifications to project plans.
  • Reviewed grant applications from potential partners and provided guidance on best practices.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Evaluated existing operations and services; identified areas needing improvement and recommended solutions.
  • Coordinated communications between staff at all levels of the organization to ensure consistency of message.
  • Monitored progress against established performance metrics for each program area.

Project Manager

Inari Global Enterprises
Guatemala, CA, Guatemala
02.2011 - 04.2012
  • Development of two specific projects: a) Open Medical Provider Network, portfolios to meet the medical expenses insurance; and b) insurances design for mass consumption
  • Carry out the work plan for both projects to initiate activities in Guatemala
  • Adapt the processes to the Guatemalan culture and market
  • Conduct the implementation
  • Oversee the team of professionals and all staff to ensure monthly and yearly goals are being met and representing all programs, and monitor that all activities are fulfilled within deadlines with excellence
  • Serve as General Manager and Legal Representative of Salud Centroamérica, S.A., Grupo Promotor de Beneficios, S.A., as well the leading the following departments: Alliances and Agreements, Operations, Human Resources, Finance and Legal
  • Design data collection methods to show the partners the growth of both of the projects
  • Coordinate with authorities, stakeholders, partners, etc, to be able to accomplish the goal.
  • Drafted project construction schedule and updated as job progressed.
  • Submitted project deliverables to clients, consistently adhering to quality standards.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Managed multiple projects with competing deadlines simultaneously.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Focused on project monitoring and management by developing forecasts and tracking expenses.

Administrative and Technical Assistant to the Cooperation Agreement CCAD/USAID/DR-CAFTA Project

Comisión Centroamericana de Ambiente y Desarrollo
Guatemala, CA, Guatemala
06.2010 - 02.2011
  • Implementation of the activities and results of the components defined in the Work Plan for Guatemala in the framework of the Cooperation Agreement CCAD / USAID / DR-CAFTA and the timely delivery of work plans and annual financial plans and technical reports on the performance and financial reports
  • Coordination and close communication with the Environment Ministry, the Office of USAID / Guatemala, as well as with key staff members of the Cooperation Agreement CCAD / USAID
  • Manage a team of professionals for the design, funding, implementation, monitoring and evaluation of the Cooperation Agreement CCAD / USAID / DR-CAFTA
  • Assist the media department, preparing media segments to promote the meeting the project objectives through print, internet, video and photos
  • Ensure all the documents maintain compliance of the rules and regulations, guidelines and deadlines given by donors, especially, USAID.

Certified Contract Specialist

The Nature Conservancy
Guatemala, CA, Guatemala
05.2008 - 05.2010
  • Elaborate administrative contracts and agreements for TNC Guatemala Program, like service contracts as well as grants agreements, in compliance with the regulations and guidelines and deadlines from the donors
  • Control the execution of the agreements, as well as the payments process, delivery of the products like reports from contractors, and working with the Project Managers of each Chain in planning the Budgetary Performance accordingly to the projects that had to be executed with the allies and partners to accomplish the TNC 2015 goal.
  • Monitor existing contracts for upcoming expiration dates, subsequently coordinating with appropriate channels for contract re-negotiation and possible renewal.
  • Reviewed details on incoming contracts and service agreements to keep pricing correct.
  • Oversaw contract closeouts and addressed all issues prior to release of final payment.
  • Liaised with leadership team to review and approve contract terms and conditions.
  • Participated in meetings with internal staff members to discuss upcoming procurements or ongoing projects.
  • Worked to resolve vendor issued by proactively communicating with market contacts.

Administrative Coordinator

General Direction of Civil Aeronautics
08.2005 - 04.2008
  • Manage the purchase system, personnel recruitment and supervision
  • Supervision of the Budgets/finance management and legal assistance
  • Provide assistance to suppliers and airlines personnel as well
  • Attend the DGAC personnel to solve administrative problems
  • Provide technical assistance and support to the institution, management of DGAC.

English Teacher

Colegio Milenio Americano
Guatemala, CA, Guatemala
01.2004 - 01.2007
  • Weekends
  • Developed class learning plans to meet district and statement requirements for instruction.
  • Maintained records of student progress by monitoring grades throughout the year.
  • Established and enforced clear class objectives and requirements to promote consistent education for students.
  • Used school and public library resources to provide extra educational opportunities for students.
  • Explored different approaches to help students improve their reading comprehension skills.
  • Collaborated with colleagues to develop new strategies for teaching English as a second language.
  • Assessed student performance through tests, quizzes, and other forms of assessment.
  • Provided individualized instruction for struggling students.

Education

Bachelor in Social Science, Lawyer And Notary Public - Law Enforcement Administration

UNIVERSIDAD PANAMERICANA
09-2012

MBA - Business Administration And Management

Preston University
Los Angeles, CA
11-2009

BBA - Business Administration And Management

Preston University
Los Angeles, CA
11-2009

Executive Bilingual Assistant -

Gibbs
Guatemala
10-1993

Skills

  • Partnership Development
  • Corporate Communications
  • Cross-Functional Team Leadership
  • Human Resources Management
  • Media Relations
  • Customer Service
  • Staff Management
  • Business Development
  • Budget Management
  • Project Planning
  • Business Administration
  • Process Improvement
  • Schedule Management
  • Revenue Forecasting
  • Policy Administration
  • Emergency Response
  • Employee Development
  • Staff Development
  • Negotiation and Conflict Resolution
  • Financial Management
  • Goal Setting
  • Staff Training
  • Decision-Making
  • Onboarding and Orientation
  • Computer Skills
  • Problem Resolution
  • Budget Administration
  • Negotiation
  • Business Planning
  • Strategic Planning
  • Team Leadership
  • MS Office
  • Employee Coaching and Mentoring
  • Training and Development
  • Team Development

Work References

  • Mrs. Monica Ericksen, Prison Fellowship, Ministry Manager for Viginia and West Virginia, eriksenmoni@gmail.com, +1 (757) 738 3620
  • Ing. Rogelio Solares, Customer Experience Director, Thrive Farmers Intl., rsolares@gmail.com, +502 52000162
  • Licda. Ingrid Alvarado, Auditor, CZNA Profesionales CPA Contadores, ingridr@cznaprofesionales.com, +502 56797987
  • Licda. Claudia Patricia Ruiz Casasola de Estrada, Education Minister of Guatemala, Guatemala Government, claudiaruizcasasola@hotmail.com, +502 5923-9038
  • Licda. Olga Centeno, Projects Officer, MARFUND, ocentenog@gmail.com, +(502) 35748578

References

  • Lic. Arturo Miranda, Attorney, Miranda y Asociados, amiranda.lexservus@gmail.com, (502) 41517700
  • Lic. Guillermo Cifuentes, Attorney, Cifuentes y Asociados, gcifuentes@firmaregional.com, (502) 5412-2978
  • Lic. Manolo Ramírez, Attorney, (502) 52028129
  • Ms. Cozella Hill, Police Department of Desoto, Chill@hotmail.com, +1 (972) 989-5195

Accomplishments

  • Magna Cum Laude BBA and MBA
  • Operation Blessing International President's Award for Excellence

Languages

Spanish
Native/ Bilingual
English
Full Professional

References

References available upon request.

Timeline

National Director

Operation Blessing Guatemala
07.2012 - 04.2023

Project Manager

Inari Global Enterprises
02.2011 - 04.2012

Administrative and Technical Assistant to the Cooperation Agreement CCAD/USAID/DR-CAFTA Project

Comisión Centroamericana de Ambiente y Desarrollo
06.2010 - 02.2011

Certified Contract Specialist

The Nature Conservancy
05.2008 - 05.2010

Administrative Coordinator

General Direction of Civil Aeronautics
08.2005 - 04.2008

English Teacher

Colegio Milenio Americano
01.2004 - 01.2007

Bachelor in Social Science, Lawyer And Notary Public - Law Enforcement Administration

UNIVERSIDAD PANAMERICANA

MBA - Business Administration And Management

Preston University

BBA - Business Administration And Management

Preston University

Executive Bilingual Assistant -

Gibbs

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Rosario Geraldina Robinson