Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Rosario Solaita

San Mateo,CA
Rosario Solaita

Summary

Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.

Overview

10
years of professional experience

Work History

SPACES
South San Francisco, United States

Community Manager
02.2019 - Current

Job overview

  • Closed down and opened a REGUS / and SPACES Location within one month
  • Received and processed resident payments, and updated system accounts with latest information.
  • Effectively managed team of 2 employees, including maintenance and activities personnel.
  • Evaluated property conditions and recommended improvements.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Collected, sorted, distributed and sent mail and packages.

City Toyota
Daily City , CA

Sales Representative
12.2017 - 01.2019

Job overview

  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Networked at events and by phone to expand business profits and revenues.
  • Implemented and developed customer service training processes.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests for products, services and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated customers on promotions to enhance sales.

Sheraton Hotel & Resorts
Palo Alto, United States

Front Desk Agent
02.2015 - 11.2017

Job overview

  • Kept accounts in balance and ran daily reports to verify totals.
  • Planned coverage needs and organized services to support incoming special events.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained transaction security by verifying payment cards against identification.
  • Supervised 4 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.

Education

San Mateo High School
San Mateo, CA

High School Diploma
08.2009

Skills

  • Issue resolution
  • Payment management
  • Property tours and inspections
  • Daily operations oversight
  • Event planning
  • Client service and support
  • Marketing and advertising
  • Workplace safety

Timeline

Community Manager

SPACES
02.2019 - Current

Sales Representative

City Toyota
12.2017 - 01.2019

Front Desk Agent

Sheraton Hotel & Resorts
02.2015 - 11.2017

San Mateo High School

High School Diploma

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