Rosa T. Santos
Columbia,SC
Summary
Dependable office management professional brings many years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency, and instilling customer service excellence. Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
14
14
years of professional experience
Work History
Office Manager
Northstar Christian Center
Columbia, SC
02.2015 - Current
- Assist with member and guest requests, and answer questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Identify the needs of members and guests promptly and efficiently.
- Provide support and guidance to colleagues to maintain a collaborative work environment.
- Conducted testing of software and systems to ensure quality and reliability.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Monitor and manage the church database.
- Reconcile monthly credit card expenses.
- Coordinate events; create marketing publications, flyers, posters, and invitations.
Life Guidance Director
Atria Senior Living
COLUMBIA, SC
04.2011 - 11.2014
- Maintained a joyful environment for the residents with dementia.
- Provided support and training to all staff and family members, as required.
- Provided residents' history, preferences, and assessments, developed individual service programs for each resident.
- Supervised and evaluated staff performance. Managed and maintained the budget for all staff.
Education
Borough of Manhattan Community College
New York, NYSkills
- Customer service
- Database management
- Event coordination
- Project management
- Budget management
- Software testing
- Microsoft Office
- Effective communication
- Microsoft PowerPoint
- Microsoft outlook
- Microsoft Office Suite
Languages
Spanish
Professional
Affiliations
- Manage Media Team
- Ladies Ministry Leader
- A love for photography
Timeline
Office Manager
Northstar Christian Center
02.2015 - Current
Life Guidance Director
Atria Senior Living
04.2011 - 11.2014
Borough of Manhattan Community College
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