ROSAURA ARCEO
Forney
Summary
Looking to obtain a position in the residential or service department by offering expertise in planning, supervising, prioritizing, assigning, and reviewing tasks assigned in the Maintenance/Vendor Management field. Eager to utilize my 6+ years of experience leading, and implementing maintenance programs.
Overview
7
7
years of professional experience
Work History
ASSET/VENDOR COORDINATOR
SYLVAN ROAD
02.2023 - 04.2025
- Managed end-to-end coordination of vendor services for property maintenance, repairs, and inspections across a national portfolio.
- Tracked and documented asset conditions and lifecycle data, review all the move in/out Inspections using PropertyWare, RealUM, and Safety Culture to ensure compliance and operational efficiency.
- Maintained and organized service records, work orders, vendor’s information and asset logs through Google Docs and Excel for accurate reporting and forecasting.
- Cultivate strong relationships with vendors to foster collaboration and mutual success. Act as a point of contact for vendor inquiries and issues.
- Optimize costs related to vendor agreements. Identify opportunities for cost savings, negotiate pricing, and explore bulk purchasing options.
- Partnered with internal teams, including operations, finance, and property management—to support smooth and cost-effective asset turnover and repair workflows in a fully remote environment.
NATIONAL VENDOR MANAGEMENT COORDINATOR
STREETLANE HOMES
03.2022 - 01.2024
- Collaborate with relevant departments to identify potential vendors and suppliers for various goods or services.
- Evaluate vendor qualifications, capabilities, and pricing to make informed decisions.
- Facilitate the on-boarding process for new vendors, including contract negotiations, legal agreements, and compliance checks. Ensure that all necessary documentation is completed.
- Provides process and procedure training for new onboard vendors on VendorCafe processes related to Streetlane workflows.
- Manage contracts and agreements with vendors, ensuring that they are up to date, compliant with company policies, and contain clear terms and conditions utilizing VendorShield.
- Regularly assess vendor performance by defining key performance indicators (KPIs) and monitoring them. Address any performance issues and work with vendors to improve service quality.
- Identify and mitigate potential risks associated with vendors, such as supply chain disruptions, compliance issues, or financial instability.
NATIONAL SR. MAINTENANCE COORDINATOR
STREETLANE HOMES
12.2019 - 03.2022
- Acted as a Liaison to Account Managers, Vendors, Residents, and Internal Departments to make sure all requests followed the correct processes.
- Ensured system and/or component changes were implemented in Yardi for correct data entry in work order.
- Developed & and implemented a data-driven department utilizing the Batchgeo system to measure performance and fairness against technicians and performance standards.
- Evaluate policies and procedures for operational improvement.
- Reviewed and approved bid proposals and invoices for all work orders assigned to vendors.
- Collaborated with vendors to communicate outstanding invoices using VendorCafe – Yardi Systems.
- Assigned jobs to vendors and accomplished budget departmental goals.
- Analyze trends or requests using smart reporting to maintain labor goals amongst various field technician crews.
- Ability to maintain a 24-7 on-call environment in support of Operations.
- Leveraging a Computerized Maintenance Management System such as Yardi, Task Easy, Happy Inspector, Sigma, Salesforce, BPM and Tableau to establish metrics and Labor optimization.
- Ensures compliance with all company/customer regulations, policies, and procedures.
- Develop and oversee QA/QC inspection protocol of all work orders and inspections to qualify work performed by vendors.
NATIONAL SCHEDULER COORDINATOR
STREETLANE HOMES
09.2018 - 12.2019
- Communicate directly with residents to determine their specific service and scheduling needs.
- Work closely with the maintenance technicians, portfolio, service and Turn managers, and Maintenance.
- Coordinator to determine schedules, assign technician workloads, dispatch workers and update service information within Yardi.
- Confirmed schedule appointments, in writing, with residents upon making the appointment on day prior to the appointment.
- Follow up with the residents to ensure their work orders have been completed to their satisfaction and in a timely manner.
- Schedule and notify technicians daily assignments.
- Monitor each technician’s workload capacity throughout the day.
Education
Business Administration Associate’s Degree Credits -
Brookhaven College
Dallas, TXSkills
- Bilingual (English/Spanish)
- RentCafe
- SFR RentCafe
- Mobile Maintenance Solutions Apps
- SiteCapture
- Rently
- Latchel
- VendorCafe
- Microsoft Office
- Yardi Voyager
- VendorShield
- Cigma
- Salesforce
- Happy Inspector
- Tableau
- Propertyware
- RealUM
- Safety Culture
- Standard Operating Procedures (SOPs)
Certificates Licenses
- Fair Housing Laws
- Small Business from Wesleyan University
- Life Insurance
- Disney’s Approach to Quality Service
Timeline
ASSET/VENDOR COORDINATOR
SYLVAN ROAD
02.2023 - 04.2025
NATIONAL VENDOR MANAGEMENT COORDINATOR
STREETLANE HOMES
03.2022 - 01.2024
NATIONAL SR. MAINTENANCE COORDINATOR
STREETLANE HOMES
12.2019 - 03.2022
NATIONAL SCHEDULER COORDINATOR
STREETLANE HOMES
09.2018 - 12.2019
Business Administration Associate’s Degree Credits -
Brookhaven College
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