Rosaura Castillo
Berkeley
Summary
Accomplished Senior Administrator enthusiastic about supporting the needs of departments, offices and leadership with abilities in streamlining processes and managing clerical tasks. Key strengths include relationship building, communication and organization of plans, people and materials. Ready to apply twenty-eight years of experience to challenging new role with room for advancement.
Overview
21
21
years of professional experience
Work History
Workers Compensation Claims Sr. Administrator
Staffing Network
01.2017 - 03.2023
- Manage and review open claim files for compliance with claims handling guidelines and overall file management
- Communicate with injured employee, office personnel, physicians, attorneys, and adjusters
- Reporting of Workers' Compensation cases to third party administrator
Office Manager
Acres Group
01.2011 - 05.2016
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Office Manager/Executive Assistant to the Chief Executive Officer
Ground Pros Inc.
01.2010 - 08.2011
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Production Coordinator Manager
Ground Pros Inc.
01.2008 - 01.2010
- Coordinated with production team to support productivity targets and deadline management.
- Created and maintained detailed reports and schedules of all production tasks.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Human Resource Coordinator
Acres Group
02.2005 - 01.2008
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
Human Resources Specialist
Ground Pros Inc.
09.2002 - 02.2005
- Reviewed and screened applicant resumes to identify qualified candidates.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
Education
Bachelor of Science - Business Administration
DeVry University
Addison, IL08.2014
Skills
- Office Management
- Process Improvements
- Recordkeeping requirements
- Systems Management
- Process updates
- Recordkeeping expertise
- IT resource use
- Systems oversight
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Team Collaboration
- Decision-Making
- Office Administration
- Flexible Schedule
- Work Planning and Prioritization
- Personable and Approachable
- Operations Management
- Relationship Development
- Goal Setting
- Documentation And Reporting
- MS Office
- Executive Support
- Continuous Improvement
- Administrative Support
- Document Management
- New Hire Onboarding
- Data Confidentiality
- Resourceful and Analytical
- Technical Support
- Supplies Ordering
- Deadline Adherence
- Budget Management
- Information Management
- Document Control
- Timesheet Processing
- Business Administration
Timeline
Workers Compensation Claims Sr. Administrator
Staffing Network
01.2017 - 03.2023
Office Manager
Acres Group
01.2011 - 05.2016
Office Manager/Executive Assistant to the Chief Executive Officer
Ground Pros Inc.
01.2010 - 08.2011
Production Coordinator Manager
Ground Pros Inc.
01.2008 - 01.2010
Human Resource Coordinator
Acres Group
02.2005 - 01.2008
Human Resources Specialist
Ground Pros Inc.
09.2002 - 02.2005
Bachelor of Science - Business Administration
DeVry University
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