Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Rosaura Cervantes-bautista

Lodi,CA

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Crew Trainer

McDonald's
Lodi, CA
11/26/21 - Current
  • Provided ongoing coaching and mentoring to crew members to increase productivity levels.
  • Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
  • Encouraged open communication between trainees and management throughout the learning process.
  • Maintained up-to-date records of all employees' training progress and certification status.
  • Monitored performance of crew members in the field, providing feedback and guidance when needed.
  • Identified areas of improvement within the team by implementing regular assessments and evaluations.
  • Instructed new team members on correct procedures for operations.
  • Led by example, upholding company policies and exemplifying desired behaviors.
  • Utilized feedback to continuously improve training methods and content.

Customer Service Cashier

Kohls Department Store
Lodi, CA
08.2018 - 11.2021
  • Processed refunds and credits due to customers in a timely manner.
  • Provided excellent customer service by greeting customers promptly and courteously.
  • Efficiently followed established guidelines for opening and closing procedures.
  • Trained new employees on proper cash handling techniques and policies.
  • Resolved discrepancies between physical count of cash and register balance.
  • Operated a variety of office equipment such as calculators, scanners.
  • Ensured compliance with all applicable laws, regulations, policies and procedures.
  • Managed change fund accurately throughout the day with minimal errors.
  • Verified cash drawer, counted money and balanced receipts.
  • Assisted customers in locating products within the store.
  • Organized work area to maintain cleanliness and safety standards.
  • Handled customer transactions with accuracy and efficiency.
  • Prepared and checked cashier register tills.
  • Distributed cash, change, and equipment to sales associates, and assisted with end-of-shift accounting to document revenue handling.
  • Answered customer calls, addressed questions, and forwarded to the right departments or managers when needed.
  • Ensured the cash office was organized, clean, and operated efficiently.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Complied with all health and safety regulations while performing job duties.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Answered phone calls to assist customers with questions and orders.

Warehouse Sorter

M&R Packing
Lodi
04.2016 - 06.2016
  • Inspected products for damage or defects prior to stocking shelves or shipping out orders.
  • Limited damage to products and orders by using care when choosing items.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Adhered to company policies and procedures at all times.
  • Followed strict food safety protocols when handling produce.
  • Assisted in packing cherries into boxes for shipment.
  • Reported any damages or defects in the fruit to supervisor immediately.

Key Holder

99 Cents Only
Lodi, CA
04.2013 - 07.2015
  • Analyzed weekly reports on sales trends, labor costs, shrinkage rates to identify opportunities for improvement.
  • Identified potential shoplifters through observation of suspicious behavior or activities.
  • Conducted regular audits on store supplies to maintain adequate inventory levels.
  • Inspected physical condition of store premises to identify any maintenance issues.
  • Assisted customers with product selection and resolving complaints.
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Reconciled daily sales receipts against cash drawer for accuracy.
  • Verified accuracy of register tills at beginning and end of shift.
  • Monitored employee performance to ensure adherence to company policies and procedures.
  • Tracked stock movement to ensure availability of merchandise for customers.
  • Performed daily banking duties such as deposits and withdrawals of funds from registers.
  • Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards.
  • Adhered to all local laws governing retail operations including security requirements.
  • Ensured store was opened and closed in a timely manner according to company policies.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Collaborated with management to determine key tasks and delegate to staff members.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Assisted in general housekeeping to maintain store image.
  • Used Point of Sale register system to complete transactions.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.

Meat Packer

Zacky Farms LLC
Stockton, CA
03.2011 - 07.2012
  • Stacked boxes of packaged goods onto pallets for transport or storage purposes.
  • Weighed, portioned, and packaged meat for individual sale or bulk orders.
  • Assembled boxes and crates to store finished product in the warehouse.
  • Operated packaging machines to wrap products for shipment or storage.
  • Identified product defects by visually inspecting each piece before packaging it.
  • Followed all safety protocols while operating machinery such as grinders and slicers.
  • Verified accuracy of labels against customer specifications prior to packing.
  • Ensured accurate labeling of packages with weight, price, and expiration date.
  • Reported any discrepancies in product quantity or quality to supervisors immediately.
  • Performed quality inspections on all products before packing them up.
  • Weighed, wrapped and labeled meat products.
  • Worked effectively in damp and cold conditions to safely process meat.

Education

High School Diploma -

Lincoln Technical Academy & Lodi Adult School
Lodi
05-2023

Early Childhood Education

San Joaquin Delta College
Stockton, CA

Skills

  • Policies and Procedures
  • Training documentation
  • Performance Evaluation
  • Training Materials Development
  • Coaching and Mentoring
  • Continuous Improvement
  • Customer Service Management
  • Staff Oversight
  • Store maintenance
  • Daily Reporting
  • Cash Handling Accuracy
  • Training and mentoring
  • Store operations oversight
  • Deposit Preparation
  • Bank Deposit Preparation
  • Opening and closing procedures

Affiliations

  • I have volunteered in preschool, and kinder garden classroom, as well as volunteered at WorkNet to help people filling out forms, and along with sorting paperwork.
  • tutor for children after school with their homework.
  • As hobbies i enjoy spending the day with family being outdoors hiking, fishing, and go sight seeing.

Certification

  • Certificate of completion of child development course.

Languages

Spanish
Limited

References

References available upon request.

Timeline

Customer Service Cashier

Kohls Department Store
08.2018 - 11.2021

Warehouse Sorter

M&R Packing
04.2016 - 06.2016

Key Holder

99 Cents Only
04.2013 - 07.2015

Meat Packer

Zacky Farms LLC
03.2011 - 07.2012

Crew Trainer

McDonald's
11/26/21 - Current

High School Diploma -

Lincoln Technical Academy & Lodi Adult School

Early Childhood Education

San Joaquin Delta College

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